Top 100 Retail Archives - ICX Association

Caliburger, Microsoft Retail, Sleep Number share CX insights

Judy Mottl, August 7, 2018, Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Department Stores, eCommerce, ICX Summit, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Technology, Top 100 Retail

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...

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Is Amazon Prime Day becoming the new ‘Black Friday’?

Judy Mottl, July 26, 2018, Blog, Featured, Consumer Behavior, customer experience, eCommerce, Loyalty programs, Marketing, Networld Media Group, Online Retailing, Shopper Marketing, Top 100 Retail

As Amazon Prime Day flooded the retail landscape with deals, competing retailers launched their own unique sales to tap...

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RCE Top 100: Amazon still on top, Costco edges out Target

Judy Mottl, July 18, 2018, Blog, Featured, customer experience, Customer Service, Networld Media Group, Technology, Top 100 Retail

This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the...

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Ulta Beauty faces change by embracing it

Elliot Maras, May 16, 2018, Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Specialty Stores, Technology, Top 100 Retail, workforce management

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within...

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Wayfair, Panera, Apple Pay talk mobile CX

Judy Mottl, February 20, 2018, Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 Retail

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...

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Why retailers are clamoring for AI

Judy Mottl, January 26, 2018, Blog, Featured, Augmented Reality, Networld Media Group, Robotics / AI, Specialty Stores, Technology, Top 100 Retail

Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer...

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Best Buy improves communication to boost CX

Judy Mottl, December 19, 2017, Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Electronics, Rich Communication Services, Shopper Marketing, Technology, Top 100 Retail

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide...

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CEO says Target hitting the mark

Judy Mottl, November 21, 2017, Blog, Featured, Consumer Behavior, customer experience, eCommerce, Networld Media Group, Omnichannel / Multichannel, Retail - General, Shopper Marketing, Store Design & Layout, Top 100 Retail

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live...

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ICXSummit: Designing the store with digital in mind

Judy Mottl, July 19, 2017, Blog, Featured, Consumer Behavior, customer experience, Digital Merchandising, display technology, eCommerce, ICX Summit, in-store media, Marketing, Networld Media Group, Omnichannel / Multichannel, retail, Shopper Marketing, Technology, Top 100 Retail

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the...

Caliburger, Microsoft Retail, Sleep Number share CX insights

Is Amazon Prime Day becoming the new ‘Black Friday’?

RCE Top 100: Amazon still on top, Costco edges out Target

Ulta Beauty faces change by embracing it

Wayfair, Panera, Apple Pay talk mobile CX

Why retailers are clamoring for AI

Best Buy improves communication to boost CX

CEO says Target hitting the mark

ICXSummit: Designing the store with digital in mind

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