Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech...
Tag Archive for: Technology
Automate the back end to boost your front-end CX
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, Networld Media Group, POS, TechnologyGaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.
Caliburger, Microsoft Retail, Sleep Number share CX insights
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Department Stores, eCommerce, ICX Summit, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Technology, Top 100 RetailMicrosoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...
RCE Top 100: Amazon still on top, Costco edges out Target
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Networld Media Group, Technology, Top 100 RetailThis year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the...
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
ICXSummit: Hurdling obstacles in deploying in-store tech
Elliot Maras, , Blog, Featured, Assisted Selling, customer experience, Customer Service, Digital Signage, ICX Summit, in-store media, Interactive Touchscreen, Kiosk ROI, Kiosks, Kiosks / Self-Service, Marketing, Networld Media Group, TechnologyKiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey...
ICXSummit: Creating connections in-store
Judy Mottl, , Blog, Featured, 3D Digital Signage, Assisted Selling, customer experience, Digital Merchandising, Digital Signage, ICX Summit, Networld Media Group, Reflect Systems, TechnologyDigital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires...
Augmented reality more accessible to retailers, brands
Elliot Maras, , Blog, Featured, Assisted Selling, Augmented Reality, customer experience, cx, Networld Media Group, TechnologyThough AR is still in its infancy at retail, it offers a new way to excite consumers, and is...
Cycle Gear riding analytics to better CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Networld Media Group, retail analytics, TechnologyMotorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.
Why delivery is playing a starring role in the retail customer experience
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, eCommerce, Kiosks, Kiosks / Self-Service, Marketing, Meridian, Omnichannel / Multichannel, Online Retailing, Retail - General, Supermarkets & Grocery Stores, Supply Chain, TechnologyConsumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the...