Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and...
Tag Archive for: Specialty Stores
Ulta Beauty faces change by embracing it
Elliot Maras, , Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Specialty Stores, Technology, Top 100 Retail, workforce managementUlta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within...
Rent the Runway flashes kiosks, scanners to personalize CX
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, eCommerce, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, RFID Technology, Specialty Stores, TechnologyConsumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
Wayfair, Panera, Apple Pay talk mobile CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 RetailWayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
CVS Health exec prescribes seamless experience for retail
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Marketing, Merchandising, Networld Media Group, Pharmacy/Drugstores, Retail - General, Specialty StoresCVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer...
Why retailers are clamoring for AI
Judy Mottl, , Blog, Featured, Augmented Reality, Networld Media Group, Robotics / AI, Specialty Stores, Technology, Top 100 RetailThree successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer...
Amazon Go disrupting retail CX model
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, eCommerce, Loyalty programs, Marketing, mobile payments, Omnichannel / Multichannel, Online Retailing, Payments, Self-Checkout, Shopper Marketing, Specialty Stores, Store Design & Layout, Supermarkets & Grocery Stores, TechnologyAmazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based...
Harry & David pumps up brand experience to enhance CX
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, eCommerce, Gift Registry, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper Marketing, social media, Specialty Stores, TechnologyPremier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs...
Neiman Marcus reaps customer experience, associate rewards via communication platform
Judy Mottl, , Blog, Featured, Assisted Selling, connectivity, Consumer Behavior, customer experience, Customer Service, Department Stores, Employee Training, in-store media, Marketing, Merchandising, Networld Media Group, POS, Retail - Apparel, Shopper Marketing, Specialty Stores, Technology, workforce managementThe luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...
1-800-Flowers.com dials up AI to help connect with customers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Robotics / AI, Shopper Marketing, Specialty Stores, TechnologyThe online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always...