The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is...
Tag Archive for: Robotics / AI
Why retailers are clamoring for AI
Judy Mottl, , Blog, Featured, Augmented Reality, Networld Media Group, Robotics / AI, Specialty Stores, Technology, Top 100 RetailThree successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer...
Walmart CEO says customer experience is a team sport
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, e-commerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Robotics / AI, Supply Chain, TechnologyWalmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot...
Retail experts offer up predictions for CX in 2018
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, Consumer Behavior, CRM, customer experience, Digital Merchandising, eCommerce, in-store media, Marketing, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, retail analytics, Robotics / AI, Shopper Marketing, Stats and Facts, TechnologyWith the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...
3D furniture app the latest AR endeavor for Wayfair
Judy Mottl, , Blog, Featured, Augmented Reality, customer experience, Digital Merchandising, eCommerce, Furniture and Fixtures, Merchandising, Mobile Retail, Omnichannel / Multichannel, Robotics / AI, TechnologyThe furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how...
1-800-Flowers.com dials up AI to help connect with customers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Robotics / AI, Shopper Marketing, Specialty Stores, TechnologyThe online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always...