Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega...
Tag Archive for: Retail – General
Why delivery is playing a starring role in the retail customer experience
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, eCommerce, Kiosks, Kiosks / Self-Service, Marketing, Meridian, Omnichannel / Multichannel, Online Retailing, Retail - General, Supermarkets & Grocery Stores, Supply Chain, TechnologyConsumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the...
Carnival setting course for game-changing guest experience
Judy Mottl, , Blog, Featured, customer experience, Customer Service, ICX Summit, Networld Media Group, Retail - General, Retail Customer Experience, TechnologyJohn Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker...
Walmart tech incubator Store No 8 exploring VR
Judy Mottl, , Blog, Featured, Augmented Reality, Automated Retail / Vending, customer experience, eCommerce, Marketing, Networld Media Group, Online Retailing, Retail - GeneralWalmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As...
CVS Health exec prescribes seamless experience for retail
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Marketing, Merchandising, Networld Media Group, Pharmacy/Drugstores, Retail - General, Specialty StoresCVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer...
Walmart CEO says customer experience is a team sport
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, e-commerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Robotics / AI, Supply Chain, TechnologyWalmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot...
Levi’s refuses to act its age when it comes to CX
Judy Mottl, , Blog, Featured, Department Stores, eCommerce, Marketing, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Shopper Marketing, Technology, Topics: Customer ExperienceThe self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
Did Amazon change the face of retail in 2017
Judy Mottl, , Blog, Featured, customer experience, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Payments, Retail - General, Self-Checkout, Supply Chain, Technology, Trends / StatisticsCustomer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply...
AT&T retail chief talks CX, debunks ‘retail apocalypse’
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Stats and Facts, TechnologyMichael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by...
CEO says Target hitting the mark
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Networld Media Group, Omnichannel / Multichannel, Retail - General, Shopper Marketing, Store Design & Layout, Top 100 RetailOne almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live...