Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega...
Tag Archive for: Retail – Apparel
Rent the Runway flashes kiosks, scanners to personalize CX
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, eCommerce, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, RFID Technology, Specialty Stores, TechnologyConsumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
Neiman Marcus reaps customer experience, associate rewards via communication platform
Judy Mottl, , Blog, Featured, Assisted Selling, connectivity, Consumer Behavior, customer experience, Customer Service, Department Stores, Employee Training, in-store media, Marketing, Merchandising, Networld Media Group, POS, Retail - Apparel, Shopper Marketing, Specialty Stores, Technology, workforce managementThe luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...
Neiman Marcus crafting innovative experiences for shoppers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, Digital Merchandising, Digital Signage, display technology, ICX Summit, in-store media, Interactive Touchscreen, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Retail - Apparel, Shopper Marketing, Signage, Specialty Stores, Store Design & Layout, TechnologyFrom the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s...
Kohl’s CTO talks data and personalizing CX
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, customer experience, Customer Service, eCommerce, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, Retail - General, Supply Chain, TechnologyWhen it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer...
Macy’s, Wal-Mart execs say CX is all about people
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Department Stores, eCommerce, Employee Training, Hiring and Retention, Retail - Apparel, Retail - General, workforce managementPeople are the secret to retail success and creating a customer experience for the 21st century means retail industry...
Target says it’s back in the race on the bits and bytes side
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Data Security, Department Stores, eCommerce, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, Retail - General, Supply Chain, TechnologyIf there is one message Target’s EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear,...
Under Armour, Luxottica share insight on immersive retail innovation
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Digital Merchandising, Digital Signage, ICX Summit, in-store media, Interactive Touchscreen, Marketing, Merchandising, Retail - Apparel, Retail - General, Shopper Marketing, Signage, Store Design & Layout, TechnologyUnder Armour and Luxottica may not seem to have much in common at first glance, given their specific retail...