Karen Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy...
Tag Archive for: Payments
Wayfair, Panera, Apple Pay talk mobile CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 RetailWayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
Amazon Go disrupting retail CX model
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, eCommerce, Loyalty programs, Marketing, mobile payments, Omnichannel / Multichannel, Online Retailing, Payments, Self-Checkout, Shopper Marketing, Specialty Stores, Store Design & Layout, Supermarkets & Grocery Stores, TechnologyAmazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based...
Did Amazon change the face of retail in 2017
Judy Mottl, , Blog, Featured, customer experience, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Payments, Retail - General, Self-Checkout, Supply Chain, Technology, Trends / StatisticsCustomer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply...
Mobile apps boost CX for retail furniture chain
Judy Mottl, , Blog, Featured, CRM, customer experience, Customer Service, Employee Training, in-store media, Marketing, Merchandising, mobile payments, Mobile Retail, Payments, POS, retail analytics, TechnologyCity Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The...
Intel brings tomorrow’s payment solutions to market
ICXA, , Industry News, customer experience, Intel, IOT, Payment Solutions, Payments, point-of-sale (POS), retailDigitalized services and seamless payment experiences make it easier than ever to buy what you want, when you want...
Walmart Pay mobile play exceeding expectations
Judy Mottl, , Blog, Featured, CONNECT Mobile Innovation Summit, customer experience, eCommerce, mobile payments, Mobile Retail, Omnichannel / Multichannel, Payments, Point-of-Purchase / POP, POS, Retail - General, TechnologyThere are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big...
Dunkin’ exec says: Hope won’t float; differentiate or die
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, Data Security, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Omnichannel / Multichannel, Online Retailing, Payments, POS, Self-Checkout, Shopper Marketing, social media, Technology, Trends / StatisticsJohn Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of...
Apple Pay, store charge card, loyalty program all coming together at Kohl’s
Judy Mottl, , Blog, Featured, customer experience, eCommerce, mobile payments, Mobile Retail, Omnichannel / Multichannel, Online Retailing, Payments, POS, TechnologyKohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning...