When it comes to selecting a digital signage system and software for your food service operation, some features really...
Tag Archive for: Operations Management
‘Brain Exchange’ sparks experience sharing at Fast Casual Summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Fast Casual Executive Summit, Operations ManagementBeen there. Done that. That old saying, indicating a shared experience — often the challenging ones — aptly describes...
NRA2016: 5 hot spots for global growth (Part 1)
S.A. Whitehead, , Blog, Featured, Asian/Chinese, Business Strategy and Profitability, Ethnic, Food & Beverage, Franchising & Growth, National Restaurant Association, On the Move, Operations Management, Research & Development / Innovation, Trends / StatisticsGlobal growth potential is off the charts for food service, especially for concepts that revolve around limited service. These...
Panera, Chick-fil-A, Starbucks top consumer QSR rankings
S.A. Whitehead, , Blog, Featured, Burger/Steak/BBQ, Business Strategy and Profitability, Chicken, Coffee/Bakery/Donut, CRM, customer experience, Customer Service / Experience, Drive-thru, Food & Beverage, Marketing / Branding / Promotion, Online / Mobile / Social, Operations Management, QSR Report, Systems / Technology, Trends / StatisticsResults are in from a study created via a mobile insights platform that captures customer impressions of some of...
Q1 growth shows CX strategy working, Panera CEO says
Cherryh Cansler, , Blog, Featured, customer experience, Online / Mobile / Social, Operations ManagementSales are up 6.2 percent at Panera Bread's nearly 500 company-owned stores thanks to the rollout of the chain's...
Restaurants, are you embracing the IoT?
Travis Wagoner, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Online / Mobile / Social, Operations Management, PCI Compliance, POS, Systems / TechnologyEveryone seems to be talking about the "Internet of Things," or IOT, but what does that have to do...
Slapfish CEO says ‘make your most annoying customer your best friend’
Travis Wagoner, , Blog, Featured, Foodservice, Business Strategy and Profitability, Customer Service / Experience, Food & Beverage, Online / Mobile / Social, Operations Management, workforce managementAll restaurants make mistakes and not all customers will be satisfied with their meal. The challenge is figuring out...