The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience...
Tag Archive for: Online Retailing
ICXSummit: Mobile takes the stage
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, ICX Summit, Loyalty programs, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, TechnologyEvery retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with...
Lowe’s innovation leader: ‘We live in an experiential world’
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, in-store media, Interactive Touchscreen, Internet of Things, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Shopper Marketing, TechnologyLowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to...
ICX Summit: Neuroscience, millennials and measuring customer experience
Judy Mottl, , Blog, Featured, Associations / Events, Consumer Behavior, customer experience, Customer Service, Digital Signage, display technology, ICX Summit, in-store media, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Store Design & Layout, TechnologyThe upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX...
Improve digital product content to boost sales and CX
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Shopper Marketing, TechnologyToday's retailers are missing out on sales due to a poor digital product content strategy which not only results...
Kohl’s CTO talks data and personalizing CX
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, customer experience, Customer Service, eCommerce, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, Retail - General, Supply Chain, TechnologyWhen it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer...
Target says it’s back in the race on the bits and bytes side
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Data Security, Department Stores, eCommerce, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, Retail - General, Supply Chain, TechnologyIf there is one message Target’s EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear,...
Look back at 2016’s top retail CX stories
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Department Stores, Digital Merchandising, Internet of Things, Loyalty programs, Marketing, mobile payments, Omnichannel / Multichannel, Online Retailing, Retail - General, Talking With, Technology, Trends / StatisticsThe year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone...
Focus on CX will help retailers stay alive in the age of Amazon
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, Omnichannel / Multichannel, Online Retailing, Retail - GeneralTo avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from...
Amazon, Great Clips offer tips for best mobile CX
Judy Mottl, , Blog, Featured, CONNECT Mobile Innovation Summit, Consumer Behavior, customer experience, Customer Service, Marketing, mobile payments, Mobile Retail, Networld Media Group, Online Retailing, Retail - General, TechnologyWhen it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting...