Sean Kennedy, president of Cowboy Chicken, and Brian Anderson, Technology Director for Modern Market, shared insight and tips on...
Tag Archive for: Online / Mobile / Social
Keys to the blockchain for QSRs
S.A. Whitehead, , Blog, Featured, Blockchain, Business Strategy and Profitability, Credit/Cashless, Customer Service / Experience, Digital Signage, display technology, Loyalty programs, Networld Media Group, Online / Mobile / Social, PCI Compliance, POS, Systems / TechnologyThe blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could...
Wow Bao wowing with self-service
Cherryh Cansler, , Blog, Featured, Credit/Cashless, customer experience, Networld Media Group, Online / Mobile / Social, Online Ordering, Online Services, Self-Ordering KiosksWow Bao's Geoff Alexander reveals customer acceptance of the brand's self-ordering kiosks and use of pick-up cubbies. Wow Bao...
McDonald’s Virtual Pit Crew Experience had the right stuff to ‘Elevate’ CX. Does your brand?
ICXA, , Blog, Featured, Burger/Steak/BBQ, Communications, Customer Service / Experience, Gaming, ICX Summit, Marketing / Branding / Promotion, Online / Mobile / Social, Research & Development / Innovation, Systems / TechnologyHas your brand "elevated" the customer experience in a new and different way? If so, why not pit what...
Fast casuals say, ‘Don’t hesitate to offer mobile payments
Elliot Maras, , Blog, Featured, customer experience, Fast Casual Executive Summit, Networld Media Group, Online / Mobile / Social, Online Ordering, Systems / TechnologyWhile mobile orders represent a minority of orders, panelists said the ratio is shifting in their favor. A panel...
Fazoli’s ‘Comeback Kid’ shares turnaround story at London franchising summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Food & Beverage, Networld Media Group, Online / Mobile / Social"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when...
10 mistakes on the menu for restaurant mobile apps
ICXA, , Blog, Featured, customer experience, Networld Media Group, Online / Mobile / Social, Online Ordering, Systems / Technology, Trends / StatisticsBalance Grille's journey to find a working mobile app inspired its founders to create a list of 10 mistakes...
Subway cooks up fresh in-store experience
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Going Green, Menu Boards, Networld Media Group, Online / Mobile / Social, Restaurant Design / Layout, Self-Ordering KiosksThough so-called "brand refreshes" happen all the time among QSR chains, few concepts have taken the term, "refresh" as...
Food trucks go full throttle: Part II
Elliot Maras, , Blog, Featured, customer experience, Equipment & Supplies, Food Trucks, Online / Mobile / Social, Operations ManagementBusinesses and individuals driven by a passion for serving all types of food are recognizing the opportunity to launch...
Fast casuals ringing up mobile ordering for the holidays
Cherryh Cansler, , Blog, Featured, customer experience, Online / Mobile / Social, Online OrderingAs the holidays near, a few fast casuals are gifting their customers with a faster and easier mobile experience.