Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega...
Tag Archive for: Omnichannel / Multichannel
Caliburger, Microsoft Retail, Sleep Number share CX insights
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Department Stores, eCommerce, ICX Summit, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Technology, Top 100 RetailMicrosoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
Why delivery is playing a starring role in the retail customer experience
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, eCommerce, Kiosks, Kiosks / Self-Service, Marketing, Meridian, Omnichannel / Multichannel, Online Retailing, Retail - General, Supermarkets & Grocery Stores, Supply Chain, TechnologyConsumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the...
Ulta Beauty faces change by embracing it
Elliot Maras, , Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Specialty Stores, Technology, Top 100 Retail, workforce managementUlta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within...
Taco Bell’s digital transformation focus of ICX Summit keynote
Judy Mottl, , Blog, Featured, Customer Service, Digital Merchandising, Digital Signage, display technology, eCommerce, in-store media, Kiosks, Kiosks / Self-Service, Marketing, mobile payments, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Technology, Topics: Customer ExperienceRafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big...
Chatbots boosting CX at Mall of America
Judy Mottl, , Blog, Featured, Assisted Selling, Chatbot, customer experience, in-store media, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail Mall, Robotics / AI, TechnologyThe Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is...
Lowe’s builds new AR experience for home improvement
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, customer experience, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Retail - Home Center, Self-Checkout, TechnologyThe latest AR mobile app experience lets customers view items in a home or yard space during the shopping...
Google Shopping expands focus with universal cart, personalization
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, Department Stores, eCommerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper MarketingIndustry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination...
Neiman Marcus, Visa offer insights on mobile commerce, mobile payments
Judy Mottl, , Blog, Featured, customer experience, mobile payments, Mobile Retail, Networld Media Group, NRF, Omnichannel / Multichannel, PaymentsKaren Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy...