John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is...
The latest AR mobile app experience lets customers view items in a home or yard space during the shopping...
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination...
Karen Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy...
Digital influence on retail is becoming more obvious each year and is impacting the state of retail companies of...
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot...
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply...
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...
