John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
Tag Archive for: Mobile Retail
Chatbots boosting CX at Mall of America
Judy Mottl, , Blog, Featured, Assisted Selling, Chatbot, customer experience, in-store media, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail Mall, Robotics / AI, TechnologyThe Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is...
Lowe’s builds new AR experience for home improvement
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, customer experience, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Retail - Home Center, Self-Checkout, TechnologyThe latest AR mobile app experience lets customers view items in a home or yard space during the shopping...
Google Shopping expands focus with universal cart, personalization
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, Department Stores, eCommerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper MarketingIndustry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination...
Neiman Marcus, Visa offer insights on mobile commerce, mobile payments
Judy Mottl, , Blog, Featured, customer experience, mobile payments, Mobile Retail, Networld Media Group, NRF, Omnichannel / Multichannel, PaymentsKaren Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy...
$42B opportunity in the US: Myth or reality?
ICX Admin, , Featured Free Download, Free Downloads, White Paper, customer experience, Engagement, Inc., Marketing, Mobile Retail, Omni-Channel, Qwick Media, Qwick Media, Inc., retail, Shopping ExperienceDigital influence on retail is becoming more obvious each year and is impacting the state of retail companies of...
Wayfair, Panera, Apple Pay talk mobile CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 RetailWayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
Walmart CEO says customer experience is a team sport
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, e-commerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Robotics / AI, Supply Chain, TechnologyWalmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot...
Did Amazon change the face of retail in 2017
Judy Mottl, , Blog, Featured, customer experience, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Payments, Retail - General, Self-Checkout, Supply Chain, Technology, Trends / StatisticsCustomer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply...
Retail experts offer up predictions for CX in 2018
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, Consumer Behavior, CRM, customer experience, Digital Merchandising, eCommerce, in-store media, Marketing, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, retail analytics, Robotics / AI, Shopper Marketing, Stats and Facts, TechnologyWith the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...