One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick,...
Tag Archive for: Loyalty programs
CONNECT: Merchants looking to make mobile apps indispensable
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, In-App Payments, Loyalty programs, Networld Media Group, Restaurants, retail, Trends / StatisticsWhile most consumers have 30 or more apps on their smartphone, they're only using five to nine of them...
What merchants should consider when deploying new technology
Will Hernandez, , Blog, Featured, customer experience, In-App Payments, Loyalty programs, Mobile Marketing, Networld Media Group, POS, Restaurants, The Mobile CX Summit, Trends / StatisticsAs retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or...
Fintech companies investing in meaningful mobile experiences
Will Hernandez, , Blog, Featured, Bank Customer Experience Summit, customer experience, Loyalty programs, mobile banking, Networld Media Group, Trends / StatisticsBanks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative...
ICXSummit: Mobile takes the stage
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, ICX Summit, Loyalty programs, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, TechnologyEvery retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with...
CONNECT Summit to tackle mobile technology’s impact on restaurants, retail
Will Hernandez, , Blog, Featured, CONNECT Mobile CX Summit, Contactless / NFC, customer experience, In-App Payments, Loyalty programs, Mobile Marketing, Networld Media Group, POS, Restaurants, retail, Trends / StatisticsJayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.
7-Eleven taking flight in boosting CX
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Loyalty programs, mobile payments, Mobile Retail, Networld Media Group, Retail - General7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up...
Accenture: Billions wasted on loyalty programs that bomb
ICXA, , Industry News, Business Strategy and Profitability, customer experience, Loyalty programsRestaurants invest a lot in loyalty programs, but one massive study just completed by operational strategy company, Accenture, says...
Key lessons restaurateurs can take from Starbucks’ mobile-ordering challenges
Will Hernandez, , Blog, Featured, customer experience, In-App Payments, Loyalty programs, POS, Restaurants, Trends / StatisticsStarbucks said it faced operational challenges at some of its stores where mobile ordering is popular. How Starbucks responds...
Look back at 2016’s top retail CX stories
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Department Stores, Digital Merchandising, Internet of Things, Loyalty programs, Marketing, mobile payments, Omnichannel / Multichannel, Online Retailing, Retail - General, Talking With, Technology, Trends / StatisticsThe year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone...