Tag Archive for: Hiring and Retention

Macy’s, Wal-Mart execs say CX is all about people

Macy’s, Wal-Mart execs say CX is all about people

Judy Mottl, February 15, 2017, Blog, Featured, customer experience, Customer Service, Department Stores, eCommerce, Employee Training, Hiring and Retention, Retail - Apparel, Retail - General, workforce management

People are the secret to retail success and creating a customer experience for the 21st century means retail industry...