Tag Archive for: Employee Training

Associate training sews up stronger CX for retailer

Associate training sews up stronger CX for retailer

Judy Mottl, October 11, 2018, Blog, Featured, customer experience, Employee Training, Marketing, Merchandising, Networld Media Group, Specialty Stores, workforce management

Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and...

Neiman Marcus reaps customer experience, associate rewards via communication platform

Neiman Marcus reaps customer experience, associate rewards via communication platform

Judy Mottl, October 17, 2017, Blog, Featured, Assisted Selling, connectivity, Consumer Behavior, customer experience, Customer Service, Department Stores, Employee Training, in-store media, Marketing, Merchandising, Networld Media Group, POS, Retail - Apparel, Shopper Marketing, Specialty Stores, Technology, workforce management

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...

Luxury jeweler puts a ring on personal shopping experience

Luxury jeweler puts a ring on personal shopping experience

Judy Mottl, October 3, 2017, Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Employee Training, in-store media, Interactive Touchscreen, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Shopper Marketing, Specialty Stores, Technology

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for...

Mobile apps boost CX for retail furniture chain

Mobile apps boost CX for retail furniture chain

Judy Mottl, May 30, 2017, Blog, Featured, CRM, customer experience, Customer Service, Employee Training, in-store media, Marketing, Merchandising, mobile payments, Mobile Retail, Payments, POS, retail analytics, Technology

City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The...

Macy’s, Wal-Mart execs say CX is all about people

Macy’s, Wal-Mart execs say CX is all about people

Judy Mottl, February 15, 2017, Blog, Featured, customer experience, Customer Service, Department Stores, eCommerce, Employee Training, Hiring and Retention, Retail - Apparel, Retail - General, workforce management

People are the secret to retail success and creating a customer experience for the 21st century means retail industry...