Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and...
Tag Archive for: Employee Training
Neiman Marcus reaps customer experience, associate rewards via communication platform
Judy Mottl, , Blog, Featured, Assisted Selling, connectivity, Consumer Behavior, customer experience, Customer Service, Department Stores, Employee Training, in-store media, Marketing, Merchandising, Networld Media Group, POS, Retail - Apparel, Shopper Marketing, Specialty Stores, Technology, workforce managementThe luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...
Luxury jeweler puts a ring on personal shopping experience
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Employee Training, in-store media, Interactive Touchscreen, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Shopper Marketing, Specialty Stores, TechnologyMonica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for...
Mobile apps boost CX for retail furniture chain
Judy Mottl, , Blog, Featured, CRM, customer experience, Customer Service, Employee Training, in-store media, Marketing, Merchandising, mobile payments, Mobile Retail, Payments, POS, retail analytics, TechnologyCity Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The...
Macy’s, Wal-Mart execs say CX is all about people
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Department Stores, eCommerce, Employee Training, Hiring and Retention, Retail - Apparel, Retail - General, workforce managementPeople are the secret to retail success and creating a customer experience for the 21st century means retail industry...