Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech...
Tag Archive for: Digital Merchandising
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
ICXSummit: Creating connections in-store
Judy Mottl, , Blog, Featured, 3D Digital Signage, Assisted Selling, customer experience, Digital Merchandising, Digital Signage, ICX Summit, Networld Media Group, Reflect Systems, TechnologyDigital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires...
Taco Bell’s digital transformation focus of ICX Summit keynote
Judy Mottl, , Blog, Featured, Customer Service, Digital Merchandising, Digital Signage, display technology, eCommerce, in-store media, Kiosks, Kiosks / Self-Service, Marketing, mobile payments, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Technology, Topics: Customer ExperienceRafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big...
Retail experts offer up predictions for CX in 2018
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, Consumer Behavior, CRM, customer experience, Digital Merchandising, eCommerce, in-store media, Marketing, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, retail analytics, Robotics / AI, Shopper Marketing, Stats and Facts, TechnologyWith the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...
3D furniture app the latest AR endeavor for Wayfair
Judy Mottl, , Blog, Featured, Augmented Reality, customer experience, Digital Merchandising, eCommerce, Furniture and Fixtures, Merchandising, Mobile Retail, Omnichannel / Multichannel, Robotics / AI, TechnologyThe furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how...
Harry & David pumps up brand experience to enhance CX
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, eCommerce, Gift Registry, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper Marketing, social media, Specialty Stores, TechnologyPremier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs...
1-800-Flowers.com dials up AI to help connect with customers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Robotics / AI, Shopper Marketing, Specialty Stores, TechnologyThe online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always...
ICXSummit: Designing the store with digital in mind
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Digital Merchandising, display technology, eCommerce, ICX Summit, in-store media, Marketing, Networld Media Group, Omnichannel / Multichannel, retail, Shopper Marketing, Technology, Top 100 RetailDigital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the...
Neiman Marcus crafting innovative experiences for shoppers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, Digital Merchandising, Digital Signage, display technology, ICX Summit, in-store media, Interactive Touchscreen, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Retail - Apparel, Shopper Marketing, Signage, Specialty Stores, Store Design & Layout, TechnologyFrom the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s...