Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...
Tag Archive for: Department Stores
Google Shopping expands focus with universal cart, personalization
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, Department Stores, eCommerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper MarketingIndustry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination...
Levi’s refuses to act its age when it comes to CX
Judy Mottl, , Blog, Featured, Department Stores, eCommerce, Marketing, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Shopper Marketing, Technology, Topics: Customer ExperienceThe self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
Did Amazon change the face of retail in 2017
Judy Mottl, , Blog, Featured, customer experience, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Payments, Retail - General, Self-Checkout, Supply Chain, Technology, Trends / StatisticsCustomer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply...
Neiman Marcus reaps customer experience, associate rewards via communication platform
Judy Mottl, , Blog, Featured, Assisted Selling, connectivity, Consumer Behavior, customer experience, Customer Service, Department Stores, Employee Training, in-store media, Marketing, Merchandising, Networld Media Group, POS, Retail - Apparel, Shopper Marketing, Specialty Stores, Technology, workforce managementThe luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...
Outdoor retailer Moosejaw digs into its customers’ experience’
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, retail analytics, Specialty Stores, TechnologyThe Michigan-based retailer is capturing and analyzing customer-use data to get accurate insight on customer experience and boost customer...
The White Co. talks retail customer experience strategy
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, Customer Service, Department Stores, eCommerce, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Specialty Stores, TechnologyThe well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience...
Neiman Marcus crafting innovative experiences for shoppers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, Digital Merchandising, Digital Signage, display technology, ICX Summit, in-store media, Interactive Touchscreen, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Retail - Apparel, Shopper Marketing, Signage, Specialty Stores, Store Design & Layout, TechnologyFrom the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s...
Macy’s, Wal-Mart execs say CX is all about people
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Department Stores, eCommerce, Employee Training, Hiring and Retention, Retail - Apparel, Retail - General, workforce managementPeople are the secret to retail success and creating a customer experience for the 21st century means retail industry...
Target says it’s back in the race on the bits and bytes side
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Data Security, Department Stores, eCommerce, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, Retail - General, Supply Chain, TechnologyIf there is one message Target’s EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear,...