Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech...
Tag Archive for: Customer Service
RCE Top 100: Amazon still on top, Costco edges out Target
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Networld Media Group, Technology, Top 100 RetailThis year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the...
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
Siri, Alexa, now Erica; BofA’s AI-driven Erica assistant hits 1M uses
Will Hernandez, , Blog, Featured, AI, Banking, customer experience, Customer Service, virtual assistantThe bank recently announced 1 million mobile banking users have accessed its AI-driven virtual assistant's features to search for...
ICXSummit: Hurdling obstacles in deploying in-store tech
Elliot Maras, , Blog, Featured, Assisted Selling, customer experience, Customer Service, Digital Signage, ICX Summit, in-store media, Interactive Touchscreen, Kiosk ROI, Kiosks, Kiosks / Self-Service, Marketing, Networld Media Group, TechnologyKiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey...
Diamond retailer taps blockchain to drive transparency in customer experience
Judy Mottl, , Blog, Featured, customer experience, Customer Service, eCommerce, Marketing, Networld Media Group, retail, TechnologyThe TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry,...
Taco Bell’s digital transformation focus of ICX Summit keynote
Judy Mottl, , Blog, Featured, Customer Service, Digital Merchandising, Digital Signage, display technology, eCommerce, in-store media, Kiosks, Kiosks / Self-Service, Marketing, mobile payments, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Technology, Topics: Customer ExperienceRafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big...
Carnival setting course for game-changing guest experience
Judy Mottl, , Blog, Featured, customer experience, Customer Service, ICX Summit, Networld Media Group, Retail - General, Retail Customer Experience, TechnologyJohn Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker...
Wayfair, Panera, Apple Pay talk mobile CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 RetailWayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
Best Buy improves communication to boost CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Electronics, Rich Communication Services, Shopper Marketing, Technology, Top 100 RetailThe electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide...