With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing...
Tag Archive for: Customer Service / Experience
Golden Arches spending big on ICX tech remodel
S.A. Whitehead, , Blog, Featured, Burger/Steak/BBQ, Business Strategy and Profitability, Chicken, Credit/Cashless, Curbside, Customer Service / Experience, Digital Signage, display technology, Equipment & Supplies, Interior Décor, Menu Boards, mobile payments, Networld Media Group, Self-Ordering KiosksMcDonald's Corporation is spending $6 billion to revamp more than 6,000 stores throughout the U.S. in hopes of transforming...
Keys to the blockchain for QSRs
S.A. Whitehead, , Blog, Featured, Blockchain, Business Strategy and Profitability, Credit/Cashless, Customer Service / Experience, Digital Signage, display technology, Loyalty programs, Networld Media Group, Online / Mobile / Social, PCI Compliance, POS, Systems / TechnologyThe blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could...
Ambiance, CX expectations differ for fast casual diners
Elliot Maras, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Fast Casual, Networld Media GroupAmbiance — the look and feel of dining environment — has emerged as a critical factor in guest satisfaction....
McDonald’s Virtual Pit Crew Experience had the right stuff to ‘Elevate’ CX. Does your brand?
Christopher Hall, , Blog, Featured, Burger/Steak/BBQ, Communications, Customer Service / Experience, Gaming, ICX Summit, Marketing / Branding / Promotion, Online / Mobile / Social, Research & Development / Innovation, Systems / TechnologyHas your brand "elevated" the customer experience in a new and different way? If so, why not pit what...
Millennials tell restaurants: More big discounts, less small talk
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Delivery, Equipment & Supplies, Fast Casual Executive Summit, Loyalty programs, Marketing / Branding / Promotion, Networld Media Group, Online Services, Self-Ordering KiosksOne of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick,...
Indie fast casual orders up self-service kiosks, Pt. II
Elliot Maras, , Blog, Featured, Customer Service / Experience, Equipment & Supplies, Networld Media Group, POS, Self-Ordering Kiosks, Systems / TechnologyThe co-founder of Flatbread Grill and an industry exec give advice on how to avoid headaches when deploying kiosks.
Fazoli’s ‘Comeback Kid’ shares turnaround story at London franchising summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Food & Beverage, Networld Media Group, Online / Mobile / Social"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when...
Subway cooks up fresh in-store experience
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Going Green, Menu Boards, Networld Media Group, Online / Mobile / Social, Restaurant Design / Layout, Self-Ordering KiosksThough so-called "brand refreshes" happen all the time among QSR chains, few concepts have taken the term, "refresh" as...
Restaurant ‘Tech Talk’ shares tech hits and misses
Elliot Maras, , Blog, Featured, Customer Service / Experience, Food & Beverage, Franchising & Growth, Networld Media Group, Operations Management, Systems / Technology, Trade showCompanies need to do their research, and management has to be supportive for technology initiatives to succeed.