CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer...
Tag Archive for: CRM
Retail experts offer up predictions for CX in 2018
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, Consumer Behavior, CRM, customer experience, Digital Merchandising, eCommerce, in-store media, Marketing, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, retail analytics, Robotics / AI, Shopper Marketing, Stats and Facts, TechnologyWith the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...
Best Buy improves communication to boost CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Electronics, Rich Communication Services, Shopper Marketing, Technology, Top 100 RetailThe electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide...
Harry & David pumps up brand experience to enhance CX
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, eCommerce, Gift Registry, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper Marketing, social media, Specialty Stores, TechnologyPremier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs...
Luxury jeweler puts a ring on personal shopping experience
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Employee Training, in-store media, Interactive Touchscreen, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Shopper Marketing, Specialty Stores, TechnologyMonica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for...
Outdoor retailer Moosejaw digs into its customers’ experience’
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, retail analytics, Specialty Stores, TechnologyThe Michigan-based retailer is capturing and analyzing customer-use data to get accurate insight on customer experience and boost customer...
Neiman Marcus crafting innovative experiences for shoppers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, Digital Merchandising, Digital Signage, display technology, ICX Summit, in-store media, Interactive Touchscreen, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Retail - Apparel, Shopper Marketing, Signage, Specialty Stores, Store Design & Layout, TechnologyFrom the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s...
Mobile apps boost CX for retail furniture chain
Judy Mottl, , Blog, Featured, CRM, customer experience, Customer Service, Employee Training, in-store media, Marketing, Merchandising, mobile payments, Mobile Retail, Payments, POS, retail analytics, TechnologyCity Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The...
Crate & Barrel calls up mobile tech for seamless CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, Furniture and Fixtures, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, POS, Retail - General, Shopper Marketing, Specialty Stores, TechnologyUnderstanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top...
Lowe’s innovation leader: ‘We live in an experiential world’
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, in-store media, Interactive Touchscreen, Internet of Things, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Shopper Marketing, TechnologyLowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to...