David Kepron, VP of global design strategies for Marriott International, will share his insights in the closing session, entitled...
Tag Archive for: Consumer Behavior
ICXSummit: Designing the store with digital in mind
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Digital Merchandising, display technology, eCommerce, ICX Summit, in-store media, Marketing, Networld Media Group, Omnichannel / Multichannel, retail, Shopper Marketing, Technology, Top 100 RetailDigital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the...
ICXSummit: Robots in the customer experience
Judy Mottl, , Blog, Featured, Associations / Events, CONNECT Mobile CX Summit, Consumer Behavior, customer experience, Customer Service, ICX Summit, in-store media, Marketing, Merchandising, Networld Media Group, retail analytics, TechnologyDigital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer...
ICXSummit: Mobile takes the stage
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, ICX Summit, Loyalty programs, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, TechnologyEvery retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with...
Neiman Marcus crafting innovative experiences for shoppers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, Digital Merchandising, Digital Signage, display technology, ICX Summit, in-store media, Interactive Touchscreen, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Retail - Apparel, Shopper Marketing, Signage, Specialty Stores, Store Design & Layout, TechnologyFrom the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s...
Crate & Barrel calls up mobile tech for seamless CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, Furniture and Fixtures, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, POS, Retail - General, Shopper Marketing, Specialty Stores, TechnologyUnderstanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top...
Lowe’s innovation leader: ‘We live in an experiential world’
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, in-store media, Interactive Touchscreen, Internet of Things, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Shopper Marketing, TechnologyLowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to...
ICX Summit: Neuroscience, millennials and measuring customer experience
Judy Mottl, , Blog, Featured, Associations / Events, Consumer Behavior, customer experience, Customer Service, Digital Signage, display technology, ICX Summit, in-store media, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Store Design & Layout, TechnologyThe upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX...
Improve digital product content to boost sales and CX
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Shopper Marketing, TechnologyToday's retailers are missing out on sales due to a poor digital product content strategy which not only results...
Sorry, Mr. ‘Mad Money,’ but malls aren’t going anywhere
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Marketing, Networld Media Group, Omnichannel / Multichannel, Retail - General, Specialty Stores, Trends / StatisticsDuring his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been...