With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...
The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide...
Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by...
One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live...
Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs...
The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...
The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always...
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for...
The Michigan-based retailer is capturing and analyzing customer-use data to get accurate insight on customer experience and boost customer...
As the traditional approaches and tactics of retail continue to march toward commoditization, it is time to have to...
