Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega...
Tag Archive for: Consumer Behavior
Caliburger, Microsoft Retail, Sleep Number share CX insights
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Department Stores, eCommerce, ICX Summit, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Technology, Top 100 RetailMicrosoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...
Is Amazon Prime Day becoming the new ‘Black Friday’?
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Loyalty programs, Marketing, Networld Media Group, Online Retailing, Shopper Marketing, Top 100 RetailAs Amazon Prime Day flooded the retail landscape with deals, competing retailers launched their own unique sales to tap...
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
Cycle Gear riding analytics to better CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Networld Media Group, retail analytics, TechnologyMotorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.
Ulta Beauty faces change by embracing it
Elliot Maras, , Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Specialty Stores, Technology, Top 100 Retail, workforce managementUlta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within...
Top execs from Kroger, Sprouts predict the future of the grocery store
Elliot Maras, , Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, in-store media, Networld Media Group, Online Retailing, Supermarkets & Grocery Stores, TechnologyWhile e-commerce continues to expand, consumers still want to visit the store for fresh food. Supermarkets need to find...
Wayfair, Panera, Apple Pay talk mobile CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 RetailWayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
CVS Health exec prescribes seamless experience for retail
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Marketing, Merchandising, Networld Media Group, Pharmacy/Drugstores, Retail - General, Specialty StoresCVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer...
Walmart CEO says customer experience is a team sport
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, e-commerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Robotics / AI, Supply Chain, TechnologyWalmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot...