Tag Archive for: Chatbot

Chatbots boosting CX at Mall of America

Chatbots boosting CX at Mall of America

Judy Mottl, April 10, 2018, Blog, Featured, Assisted Selling, Chatbot, customer experience, in-store media, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail Mall, Robotics / AI, Technology

The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is...