When I visited Walt Disney World, I noticed how the happiest place on earth also happened to feature a...
Networld Media Group

Networld Media Group is a leading business-to-business media communications company that provides news and information on a variety of industries. Founded in 2000, Networld Media Group web information portals are used throughout the world and cover the self-service, digital signage, retail, food service and church industries via Media, Associations and Events.
Company Website:
13100 Eastpoint Park Blvd. Suite 100
Louisville, Kentucky 40223
United States
502-241-7545
Contact:
Liz Matney
Demand Generation Manager
White Papers & Case Studies
Industry News & Related Blog Posts
Connected parking kiosks helping build ‘smart cities’ infrastructure
Elliot Maras, , Blog, Featured, Association, Bill Payment Kiosks, customer experience, EV Charging Kiosks, Full Service / Turnkey Provider, government, Hardware, Interactive Touchscreen, Manufacturers, mobile payments, Networking / Connectivity, Networld Media Group, Outdoor Kiosks, Parking Kiosks, Repair / Service, security, Self-Checkout, Smart Cities, softwareParking kiosks will provide much of the infrastructure for smart cities, which promise a higher quality of life for...
2018 Seattle Fast Casual Executive Summit a whirlwind of wisdom, wonder
Cherryh Cansler, , Blog, Featured, customer experience, Fast Casual, Fast Casual Executive Summit, Networking, Networld Media Group, restaurantFrom stunning Chihuly art glass and the Space Needle to Chipotle's restaurant wisdom and samplings from the fast casual...
What is driving kiosk hardware providers’ push into software?
Elliot Maras, , Blog, Featured, Bill Payment Kiosks, display technology, Hardware, Manufacturers, Meridian, Networld Media Group, Qwick Media, Recycling Kiosks, Repair / Service, retail, software, Trends / Statistics, ZiveloKiosk hardware providers find that they can exercise more control over the execution of their projects by providing their...
3D digital signage creates ‘ancient Roman’ experience at Caesars Palace
Bradley Cooper, , Blog, Featured, 3D Digital Signage, 4K Ultra HD, Advertising, display technology, Networld Media Group, Outdoor Signage, retailThe Las Vegas Strip is well known for its variety of displays, which dot almost every building. The tourist...
Carvana aims to disrupt the car-buying experience
Elliot Maras, , Blog, Featured, customer experience, Full Service / Turnkey Provider, Hardware, Networld Media Group, Outdoor Kiosks, retail, vending kiosksCarvana removes friction — much of it having to do with financing — from the complex process of buying...
FCES: Fast casuals share insights into digital experience strategy
Judy Mottl, , Blog, Featured, Business Strategy and Profitability, Curbside & Takeout, Digital Signage, Fast Casual Executive Summit, Franchising & Growth, Loyalty programs, Marketing / Branding / Promotion, Menu Boards, Networld Media Group, Online / Mobile / Social, Online Ordering, POS, Top 100Sean Kennedy, president of Cowboy Chicken, and Brian Anderson, Technology Director for Modern Market, shared insight and tips on...
Subway giving customers, franchisees ‘more of what they want’
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Digital Signage, display technology, Franchising & Growth, Furniture and Fixtures, ICX Summit, Loyalty programs, Marketing, Menu Boards, mobile payments, Networld Media Group, Operations Management, QSR, SandwichWith new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing...
5 markets crying out for digital signage
Bradley Cooper, , Blog, Featured, customer experience, Digital Signage, display technology, Distributors / Resellers, Healthcare / Hospitals, Networld Media Group, Outdoor Signage, Restaurants, retail, Trends / StatisticsVerticals ranging from cannabis dispensaries to storage facilities can make a big impact with digital signage.
In Memoriam: Lyle Bunn, digital signage industry analyst, consultant extraordinaire
Christopher Hall, , Blog, Featured, Lyle Bunn, Memorial, Networld Media Group, TributeLeading digital signage industry analyst and consultant Lyle Bunn died Oct. 9 of complications from colon cancer. He was...
Smoke’s Poutinerie exec to share franchising strategies at the Restaurant Franchising & Innovation Summit
ICX Admin, , Industry News, customer experience, Franchising, Networld Media Group, restaurantRyan Smolkin, founder and CEO of Smoke's Poutinerie, will deliver the opening keynote at the 2019 Restaurant Franchising and...
Associate training sews up stronger CX for retailer
Judy Mottl, , Blog, Featured, customer experience, Employee Training, Marketing, Merchandising, Networld Media Group, Specialty Stores, workforce managementQuality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and...
Kiosk report: Hardware players adding software offerings
Elliot Maras, , Blog, Featured, Bill Payment Kiosks, customer experience, display technology, Hardware, Manufacturers, Networld Media Group, softwareKiosk Marketplace recently surveyed hardware companies to find out how many have made the expansion and what software features...
Kiosk vs digital signage 101
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, Interactive Touchscreen, Networld Media Group, software, Trends / StatisticsUsers and potential users often ask what the real difference is between kiosks and digital signage. This question is...
Here’s why your customers don’t care about your digital signage
Bradley Cooper, , Blog, Featured, 3D Digital Signage, 4K Ultra HD, Advertising, Content, content management, customer experience, display technology, Networld Media Group, retailWhy do customers ignore your digital signage? Because it's not relevant and it doesn't rise above the noise.
UK airport ransomware attack shows need for better digital security
Elliot Maras, , Blog, Featured, Full Service / Turnkey Provider, Networking / Connectivity, Networld Media Group, Ransomware, security, softwareDigital screens that go into kiosk mode are easy targets for ransomware attacks. "Whitelisting" is one technique that can...
3 Financial Institutions, 1 Fintech Company Receive 2018 Bank Customer Experience Awards
ICX Admin, , Industry News, ATM, Bank Customer Experience, mobile, Networld Media Group, self-serviceNetworld Media Group presented the Bank Customer Experience Tech Awards honoring four innovators for branch, ATM and mobile experiences
BCX: Innovators honored at Bank Customer Experience Awards’
ICX Admin, , Blog, Featured, ATMs, Bank Customer Experience Summit, customer experience, mobile banking, Networld Media GroupNetworld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the...
Can digital signage solve McDonald’s woes?
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, Menu Boards, Networld Media Group, RestaurantsMcDonald's recently did a massive $6B digital signage, kiosk makeover. But will this be enough to solve its woes?
BCX: CBW Bank talks digital banking and the customer experience
Will Hernandez, , Blog, Featured, customer experience, Customer Service, Digital Merchandising, Networld Media Group, TechnologySuresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech...
Southern, salad and poké on the menu for Fast Casual Perfect Pitch
Cherryh Cansler, , Blog, Featured, Business Strategy and Profitability, Chicken, customer experience, Fast Casual, Fast Casual Executive Summit, Networld Media Group, Perfect Pitch, restaurantMeet three innovative start-up restaurant concepts during this year's Fast Casual Executive Summit in Seattle.
10th edition Fast Casual State of the Industry report now available
Cherryh Cansler, , Blog, Featured, customer experience, Industry Report, Marketing, Networld Media Group, Operations Management, Sales, Strategy, Training, trendsNow in its 10th edition, the Fast Casual State of the Industry delivers insights and actionable intelligence on everything...
How the blockchain can benefit kiosks
Elliot Maras, , Blog, Featured, ATM Installation / Deployment, Blockchain Technology, customer experience, Manufacturers, Networld Media Group, software, Trends / StatisticsMajor financial institutions and technology companies have invested heavily in blockchain projects, indicating that the new technology has the...
Automate the back end to boost your front-end CX
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, Networld Media Group, POS, TechnologyGaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.
Make your self-service kiosks go boom!
ICX Admin, , Blog, Featured, Advertising, Customer Experinece, Digital Printing, display technology, Hardware, Kiosk Branding, Kiosk Wraps, Manufacturers, Marketing, Networld Media GroupThe wrap is going to tell the kiosk's story every day. It will serve as the kiosk’s advertising, promotion,...
MPT Podcast: USAA focuses on mobile for the military
Will Hernandez, , Blog, Industry News, customer experience, Mobile Apps, mobile banking, Networld Media Group, Podcasts, Trends / StatisticsHost Will Hernandez discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on...
How food trucks can make a grand statement
ICX Admin, , Industry News, customer experience, digital imaging, Food Truck, Kiosk Wraps, Networld Media GroupNetworld Media Group has partnered with GCI Digital Imaging to provide food truck and kiosk wraps at a partnership...
KFC exec talks ‘risky business’ of marketing
ICX Admin, , Blog, Featured, Chicken, customer experience, Marketing / Branding / Promotion, Networld Media GroupWith crazy ad campaigns revolving around everything from an $11,000 prize for the first baby named Harland, to 2016's out-there antics...
MPT Podcast: Mobile ordering, Kroger vs. Visa fees and Costco’s odd strategy
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, Mobile Apps, mobile payments, Networld Media Group, Podcasts, Trends / StatisticsKroger's battle against Visa interchange fees, and Costco's contactless payment plan that's been years in the making, are the...
Experience the highlights from CONNECT: The Mobile CX Summit
ICX Admin, , Blog, Featured, CONNECT: The Mobile CX Summit, Networld Media Group, Restaurants, retail, Trends / StatisticsFrom the opening keynote from Citi's Mary Hines, to multiple panels about the technology challenges facing merchants, to a trip...
3 brands vying to win ‘Perfect Pitch’ during the Fast Casual Executive Summit
ICX Admin, , Industry News, Branding, customer experience, cx, Fast Casual Executive Summit, Franchising, Networld Media GroupGoPoké, Salads UP and Sugapeach Chicken & Fish Fry will compete in the annual Perfect Pitch competition during the...
Chicago set to quadruple municipal self-pay kiosks
Elliot Maras, , Blog, Featured, Automation, Bill Payment Kiosks, customer experience, government, Networking / Connectivity, Networld Media Group, Outdoor Kiosks, Repair / Service, softwareChicago will have more than 70 automated payment kiosks that will allow residents to pay for city services more...
3 big retail digital signage blunders and how not to make them
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, Digital Signage, display technology, Hardware, Installation / Integration, Interactive Touchscreen, Networld Media Group, retailRetail is one of the biggest markets for digital signage, but that doesn't mean every retailer or supplier uses...
How to create a winning small-retail customer experience
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Retail - Apparel, Retail - General, social mediaSmall to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega...
6 key takeaways from CONNECT: The Mobile CX Summit 2018
Elliot Maras, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, Handsets / Devices, Networld Media Group, Restaurants, retail, Trends / StatisticsOne of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's...
Mobile messaging key for brand marketing
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, cx, Mobile Marketing, Networld Media Group, Restaurants, retail, Trends / StatisticsExecutives from Caesars Entertainment, Guess?, McDonald's and Skogen's Festival Foods discussed mobile messaging at the recent CONNECT: The Mobile...
Digital signage upping transit CX, but must address security, privacy
Elliot Maras, , Blog, Featured, Advertising, Content, customer experience, Networld Media Group, Outdoor Signage, softwareWith smart city initiatives expanding, city planners are paying more attention to the capabilities of interactive kiosks and digital...
Former Food Network exec offering marketing tips at Fast Casual Executive Summit
ICX Admin, , Industry News, customer experience, cx, Digital Technology, Fast Casual Executive Summit, Networking, Networld Media GroupWell-executed marketing campaigns are critical to how customers experience any brand. One of the biggest mistakes fast casuals make...
Golden Arches spending big on ICX tech remodel
S.A. Whitehead, , Blog, Featured, Burger/Steak/BBQ, Business Strategy and Profitability, Chicken, Credit/Cashless, Curbside, Customer Service / Experience, Digital Signage, display technology, Equipment & Supplies, Interior Décor, Menu Boards, mobile payments, Networld Media Group, Self-Ordering KiosksMcDonald's Corporation is spending $6 billion to revamp more than 6,000 stores throughout the U.S. in hopes of transforming...
Connect: Citi exec talks rewards program, CX
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, cx, Loyalty programs, Networld Media Group, POS, Restaurants, retail, Trends / StatisticsMary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago Monday at...
Caliburger, Microsoft Retail, Sleep Number share CX insights
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Department Stores, eCommerce, ICX Summit, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Technology, Top 100 RetailMicrosoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...
Battling mobile fraud: Security trends & strategies to implement
Will Hernandez, , Blog, Featured, customer experience, Mobile Apps, Networld Media Group, Podcasts, security, Trends / StatisticsHost Will Hernandez, discusses mobile fraud, how to combat it, and the recent trends to look out for, with...
Taco Bell adds 125 NYC Cantina, urban in-line restaurants by 2022
S.A. Whitehead, , Industry News, Business Strategy and Profitability, Customer Experinece, cx, Delivery, Networld Media GroupTaco Bell is ringing in a much bigger presence in the Big Apple. In the past year, the chain...
Keys to the blockchain for QSRs
S.A. Whitehead, , Blog, Featured, Blockchain, Business Strategy and Profitability, Credit/Cashless, Customer Service / Experience, Digital Signage, display technology, Loyalty programs, Networld Media Group, Online / Mobile / Social, PCI Compliance, POS, Systems / TechnologyThe blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could...
Wow Bao wowing with self-service
Cherryh Cansler, , Blog, Featured, Credit/Cashless, customer experience, Networld Media Group, Online / Mobile / Social, Online Ordering, Online Services, Self-Ordering KiosksWow Bao's Geoff Alexander reveals customer acceptance of the brand's self-ordering kiosks and use of pick-up cubbies. Wow Bao...
Masabi exec discusses future of transit with mobile payments, and Uber
Will Hernandez, , Blog, Featured, customer experience, cx, In-App Payments, Mobile Apps, Money Transfer / P2P, Networld Media Group, Podcasts, Technology ProvidersHost Will Hernandez, discusses the future of transit, Uber, and how mobile payments ties it altogether, with Jonathan Donovan,...
Is Amazon Prime Day becoming the new ‘Black Friday’?
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Loyalty programs, Marketing, Networld Media Group, Online Retailing, Shopper Marketing, Top 100 RetailAs Amazon Prime Day flooded the retail landscape with deals, competing retailers launched their own unique sales to tap...
Interactive whiteboard tech is the writing on the wall
Elliot Maras, , Blog, Featured, customer experience, cx, Education Technology, Interactive Whiteboards, Networld Media GroupAs collaborative work places have increased, interactive whiteboard technology is finding additional uses. More user education is needed for...
CONNECT: Keynote speaker Amanda Manna discusses digital disruption
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, cx, Networld Media Group, POS, retail, Trends / StatisticsThe former head of narrative and partnerships at Lowe's Innovation Labs is scheduled to give a keynote address at...
RCE Top 100: Amazon still on top, Costco edges out Target
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Networld Media Group, Technology, Top 100 RetailThis year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the...
How a cloud-based CMS can elevate CX
Bradley Cooper, , Blog, Featured, Audience Measurement, Content, content management, customer experience, Networld Media Group, retail, softwareCompanies are beginning to utilize cloud-based content management solutions to manage their digital signage content. A cloud-based system can...
Ambiance, CX expectations differ for fast casual diners
Elliot Maras, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Fast Casual, Networld Media GroupAmbiance — the look and feel of dining environment — has emerged as a critical factor in guest satisfaction....
Why Shake Shack shucked off cash-free plans
Will Hernandez, , Blog, Featured, Cash Payments, Commentary, customer experience, cx, Hospitality, mobile payments, Networld Media Group, RestaurantsShake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless....
Restaurant self-ordering on the rise: Are you ready?
Elliot Maras, , Blog, Featured, Bill Payment Kiosks, customer experience, cx, interactive, Networld Media Group, Restaurants, self-serviceThe pioneer stage has ended for restaurant self-serve kiosks, and adoption has shifted into high gear. The time has...
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
Costco edges out Target in Retail Customer Experience’s 2018 Top 100 report
ICX Admin, , Industry News, customer experience, cx, Networld Media Group, retail, Retail Customer Experience, Top 100RetailCustomerExperience.com has released its annual Top 100 report recognizing the industry leaders of customer experience. The free report, sponsored...
ICXSummit: Hurdling obstacles in deploying in-store tech
Elliot Maras, , Blog, Featured, Assisted Selling, customer experience, Customer Service, Digital Signage, ICX Summit, in-store media, Interactive Touchscreen, Kiosk ROI, Kiosks, Kiosks / Self-Service, Marketing, Networld Media Group, TechnologyKiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey...
Keys to piloting your CX deployment
Elliot Maras, , Blog, Featured, customer experience, cx, Full Service / Turnkey Provider, Hardware, ICX Summit, Networld Media Group, softwareA small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A...
LinkNYC improving citizen experience in the Big Apple
Bradley Cooper, , Blog, Featured, Advertising, Audience Measurement, Content, customer experience, display technology, DOOH Advertising, Networld Media Group, Outdoor Signage, WiFiLink shared its feedback on how its digital signage kiosks aren't just providing services, they are also boosting quality...
ICXSummit: Creating connections in-store
Judy Mottl, , Blog, Featured, 3D Digital Signage, Assisted Selling, customer experience, Digital Merchandising, Digital Signage, ICX Summit, Networld Media Group, Reflect Systems, TechnologyDigital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires...
ICXSummit: Driving innovation, engagement with AI
Elliot Maras, , Blog, Featured, customer experience, Future Trends, ICX Summit, Intel, Internet of Things, Manufacturers, Networld Media Group, retail, softwareArtificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to...
ICXSummit: Discovery Zone shows off tech to drive CX
Elliot Maras, , Blog, Featured, Bill Payment Kiosks, customer experience, Digital Signage, display technology, Frank Mayer, Full Service / Turnkey Provider, Hardware, ICX Summit, Interactive Touchscreen, Kiosk Branding, Kiosk Enclosures, Kiosk Printers, Manufacturers, NEC, Networking / Connectivity, Networld Media Group, Qwick Media, Reflect Systems, Restaurants, retail, Right Media Solutions, Self-Checkout, Skykit, software, Wayfinding / Information, ZiveloThe ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic...
Panera, Sleep Number take top honors at ICX Association Elevate Awards
ICX Admin, , Blog, Featured, customer engagement, customer experience, cx, Digital Technology, ICX Summit, ICXA Elevate Awards, interactive customer experience, Networld Media GroupFrom a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the...
Augmented reality more accessible to retailers, brands
Elliot Maras, , Blog, Featured, Assisted Selling, Augmented Reality, customer experience, cx, Networld Media Group, TechnologyThough AR is still in its infancy at retail, it offers a new way to excite consumers, and is...
Networld Media Group launches creative agency
ICX Admin, , Industry News, Branding, Consulting, customer experience, cx, Marketing, Networld Media Group, PublishingBOOM! Creative to serve tactical marketing needs of clients both large and small
Cycle Gear riding analytics to better CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Networld Media Group, retail analytics, TechnologyMotorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.
Smart cities delivering improved citizen experience
Bradley Cooper, , Blog, Featured, Advertising, customer experience, display technology, DOOH Advertising, Networld Media Group, Outdoor Signage, Trends / StatisticsCities around the globe are adopting smart technologies. New York City, for example, deployed Link NYC kiosks, which offer...
Emerging restaurants to pitch franchise experts in contest during the Restaurant Franchising & Innovation Summit in London
ICX Admin, , Industry News, customer experience, cx, Networld Media Group, restaurant, Restaurant Franchising and Innovation Summit, RFISLeaders of three up-and-coming brands will try to convince judges and attendees of the Restaurant Franchising and Innovation Summit...
Cannabis dispensaries hungry for POS-integrated menu boards
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, Interactive Touchscreen, Menu Boards, Mvix, Networld Media Group, retailMarijuana dispensaries are starting to use digital menu boards in greater numbers. One solution lets them integrate their POS...
Coca-Cola exec talks tapping into customers of all ages
S.A. Whitehead, , Blog, Featured, Coffee / Specialty Beverages, customer experience, cx, Digital Technology, Networld Media Group, Trends / StatisticsGwen Brannon, Coca-Cola's director of guest insights & analytics, shares how the brand digitally engages with Baby Boomers, Generation...
Diamond retailer taps blockchain to drive transparency in customer experience
Judy Mottl, , Blog, Featured, customer experience, Customer Service, eCommerce, Marketing, Networld Media Group, retail, TechnologyThe TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry,...
Get your software featured in the Digital Signage Software Comparison Guide
Bradley Cooper, , Blog, Featured, customer experience, cx, Digital Signage, Networld Media Group, software, Trends / StatisticsCustomers are commonly frustrated by the sheer number of products available with no real way to compare and contrast...
Freshii named FastCasual’s top brand of the year
Cherryh Cansler, , Blog, Featured, customer experience, cx, Franchising & Growth, Networld Media Group, restaurant, Top 100The 2018 Fast Casual Top 100 Movers & Shakers publication is now available for free download.
Ulta Beauty faces change by embracing it
Elliot Maras, , Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Specialty Stores, Technology, Top 100 Retail, workforce managementUlta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within...
Polaris takes retail experience for a ride
Bradley Cooper, , Blog, Featured, customer experience, cx, Digital Signage, Hardware, Interactive Touchscreen, Networld Media Group, Reflect, retailWhen Polaris discovered its retail experience fell short, it turned to interactive digital signage to craft a more successful...
How digital signage can make government services great again
Bradley Cooper, , Blog, Featured, Content, content management, corporate communication, customer experience, cx, government, Networld Media GroupIt's no secret that an average citizen usually isn't thrilled to visit a government office. Between confusing requirements and...
Are kiosks the future of digital signage?
Bradley Cooper, , Blog, Featured, 3D Digital Signage, Content, content management, customer experience, cx, Interactive Touchscreen, Networld Media GroupAs the worlds of digital signage and kiosks continually collide, and the demand for better content grows, one question...
Taco Bell’s digital transformation focus of ICX Summit keynote
Judy Mottl, , Blog, Featured, Customer Service, Digital Merchandising, Digital Signage, display technology, eCommerce, in-store media, Kiosks, Kiosks / Self-Service, Marketing, mobile payments, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Technology, Topics: Customer ExperienceRafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big...
2018 Bank Customer Experience Awards competition calls for entries
ICX Admin, , Industry News, ATM, Awards, Banking, BCX Summit, customer experience, cx, Fintech, Networld Media GroupAwards to recognize innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer...
ICX Summit fever heating up, catch it!
ICX Admin, , Blog, Featured, Association, customer experience, ICX Summit, Manufacturers, Networking, Networld Media GroupThe IXC Summit June 12-14 in Dallas at the Omni Hotels & Resorts will cover the landscape from kiosks...
Dunkin’ and more share insights on menu boards
Bradley Cooper, , Blog, Featured, customer experience, Menu Boards, Networld Media Group, RestaurantsRestaurants are deploying menu boards in greater numbers to improve customer experience and change content on the fly. However,...
Are you one of the best of the best in bank CX?
Will Hernandez, , Blog, Featured, ATMs, Bank Customer Experience Summit, Contactless / NFC, mobile banking, Mobile/Digital Wallet, Networld Media Group, Trends / StatisticsThrough Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose...
Restaurant industry executives gather in Louisville for 2018 Restaurant Franchising & Innovation Summit
ICX Admin, , Industry News, customer experience, cx, Digital Technology, Networld Media Group, restaurant, Restaurant Franchising & Innovation Summit, RFISExecutives from KFC, Papa John’s, Long John Silver’s and Texas Roadhouse joined more than 250 restaurant industry leaders last...
Top execs from Kroger, Sprouts predict the future of the grocery store
Elliot Maras, , Blog, Featured, Consumer Behavior, customer experience, cx, eCommerce, in-store media, Networld Media Group, Online Retailing, Supermarkets & Grocery Stores, TechnologyWhile e-commerce continues to expand, consumers still want to visit the store for fresh food. Supermarkets need to find...
Fast casual execs talk digital transformation tools
Bradley Cooper, , Blog, Featured, customer experience, cx, Digital Technology, Menu Boards, Networld Media Group, Restaurant Franchising & Innovation Summit, Restaurant TechnologyDigital signage, online ordering and loyalty apps have each helped to transform the restaurant vertical in different ways. During...
Kiosk Marketplace Census Report confirms bright outlook for industry
Elliot Maras, , Blog, Featured, Banks / Financial, Bill Payment Kiosks, Commentary, Components, Future Trends, Interactive Touchscreen, Kiosk ROI, Manufacturers, Networld Media Group, Restaurants, retail, Retail Kiosks, Return on Investment, tablets, Trends / Statistics, vending kiosksThe 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into...
Phygital’ integration, personalization leading retail innovation
Elliot Maras, , Blog, Featured, customer experience, Interactive Touchscreen, Manufacturers, mobile payments, Networld Media Group, retailRecognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver...
Heads-up, Amazon: China’s BingoBox is on the go
Elliot Maras, , Blog, Featured, Asia & Pacific Rim, customer experience, cx, Interactive Touchscreen, Manufacturers, Networld Media Group, retail, Self-CheckoutBingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received...
Chatbots boosting CX at Mall of America
Judy Mottl, , Blog, Featured, Assisted Selling, Chatbot, customer experience, in-store media, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail Mall, Robotics / AI, TechnologyThe Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is...
What will self-driving cars mean for digital out of home?
Bradley Cooper, , Blog, Featured, Advertising, Autonomous Driveing, customer experience, cx, DOOH Advertising, interactive, Networld Media Group, Outdoor Signage, Trends / StatisticsSelf-driving cars are rapidly coming to the public's attention, especially due to their potential to dramatically reduce wrecks and...
Foodservice tech evolution paves way for kiosks
Elliot Maras, , Blog, Featured, customer experience, cx, Networld Media Group, Restaurants, retail, Trends / StatisticsWith technology evolving on multiple fronts in today's foodservice industry, foodservice operators are facing more pressure than ever to...
Lowe’s builds new AR experience for home improvement
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, customer experience, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Retail - Home Center, Self-Checkout, TechnologyThe latest AR mobile app experience lets customers view items in a home or yard space during the shopping...
Coca-Cola taps into digital signage
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, cx, Menu Boards, Networld Media Group, Restaurants, retail, softwareCoca-Cola is working to bring digital signage to its many suppliers through a mobile app known as Neko, developed...
CONNECT: The Mobile CX Summit targets emerging technology’s impact on retail, restaurants, hospitality
ICX Admin, , Industry News, CONNECT: The Mobile CX Summit, Contactless / NFC, customer experience, In-App Payments, Loyalty programs, Mobile Marketing, Mobile/Digital Wallet, Networld Media Group, POS, Restaurants, retail, Trends / StatisticsMary Hines, the global head of rewards for Citi, is scheduled to give the opening keynote for the conference.
London summit set to explore trends behind 64% sales drop at UK’s top 100 restaurants
ICX Admin, , Blog, Featured, customer experience, Food Trucks, Networld Media Group, Operations Management, Restaurant Franchising & Innovation SummitSuccessful restaurant execs from around the world will discuss how to thrive in such an unsteady climate during the...
Google Shopping expands focus with universal cart, personalization
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, Department Stores, eCommerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper MarketingIndustry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination...
AI opens up sales, service boost for Coca-Cola vending
Elliot Maras, , Blog, Featured, Manufacturers, Networld Media Group, retail, software, Successful Kiosk Projects, Tradeshows, vending kiosksReyes Coca Cola Bottling, in Irvine, California, significantly improved sales and reduced service costs by deploying artificial intelligence software...
3 strategies to keep digital signage from becoming an annoyance
Bradley Cooper, , Blog, Featured, customer experience, Digital Signage Today, Entertainment Venues, Menu Boards, Networld Media Group, Outdoor Signage, Restaurants, retailRecently, I read a Cracked article that mentioned digital signage but not in a positive way. It identified both...
Amazon ‘delighted’ with response to cashierless Amazon Go stores
Elliot Maras, , Blog, Featured, customer experience, KioskMarketplace, Networld Media Group, retail, Self-Checkout, TradeshowsWhile encouraged by customer response, Amazon isn't ready to announce much about plans for its innovative cashierless store concept....
Carnival setting course for game-changing guest experience
Judy Mottl, , Blog, Featured, customer experience, Customer Service, ICX Summit, Networld Media Group, Retail - General, Retail Customer Experience, TechnologyJohn Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker...
Carnival innovation exec to deliver keynote at upcoming ICX Summit
ICX Admin, , Industry News, customer experience, cx, ICX Summit, Networld Media GroupJohn Padgett, Chief Experience & Innovation Officer of Carnival, will deliver the opening keynote at the Interactive Customer Experience...
Entrepreneur builds self-service kiosk for e-commerce
Elliot Maras, , Blog, Featured, Bitcoin, Custom Kiosks, customer experience, Hardware, ICX Summit, Interactive Touchscreen, Manufacturers, Networld Media Group, retail, Self-Checkout, Self-Ordering, softwareDawn Dickson has taken it upon herself to develop both hardware and software to enable kiosks to dispense consumer...
Tapping into visitors’ emotions with digital signage
Bradley Cooper, , Blog, Featured, 3D Digital Signage, corporate communication, customer experience, display technology, Hardware, Installation / Integration, Networld Media Group, retailAll corporate buildings and retailers want to create a good atmosphere for visitors, either by delivering relaxing or engaging...
Innovation on the high seas setting sail for this year’s ICX Summit
Judy Mottl, , Blog, Featured, customer experience, cx, Digital Technology, ICX Summit, Networking, Networld Media GroupEnhancing, expanding and elevating the customer experience is at the forefront for retailers and hospitality enterprises, whether on land...
Cannabis retailers high on customer experience tech
Bradley Cooper, , Blog, Featured, Audience Measurement, Content, content management, customer experience, Menu Boards, Networld Media Group, retailThe global cannabis market is massive, already soaring past the $30 billion mark, and many retail dispensaries are jumping...
Big data key to growing brand,’ Quizno’s VP says
Cherryh Cansler, , Blog, Featured, big data, customer experience, Fast Casual Executive Summit, Networld Media GroupBig data is where it's at when it comes to must-have marketing technology, said Chris Ruszkowski, VP of marketing...
AI powers automated retail interactivity
Elliot Maras, , Blog, Featured, Audio Systems, customer experience, Manufacturers, mobile payments, Networld Media Group, retail, Self-Checkout, software, vending kiosksUsing artificial intelligence, the Vicki from ViaTouch Media lets shoppers take products from a shelf and examine them before...
Long John Silver’s makes drive-thru menu boards interactive
Elliot Maras, , Blog, Featured, AllureChristie, customer experience, Digital Signage, Kiosk Branding, Kiosk Design, Manufacturers, Networld Media Group, Outdoor Kiosks, Restaurants, Self-OrderingLong John Silver’s has added high-definition video screens and audio to upgrade its drive-thru menu boards.
Neiman Marcus, Visa offer insights on mobile commerce, mobile payments
Judy Mottl, , Blog, Featured, customer experience, mobile payments, Mobile Retail, Networld Media Group, NRF, Omnichannel / Multichannel, PaymentsKaren Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy...
How digital signage can improve the retail experience, lift sales
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, display technology, NEC, Networld Media Group, retailRetailers are in a constant state of intense competition, not just with each other, but also with online retailers....
Rent the Runway flashes kiosks, scanners to personalize CX
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, eCommerce, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, RFID Technology, Specialty Stores, TechnologyConsumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
Wayfair, Panera, Apple Pay talk mobile CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Payments, Shopper Marketing, Specialty Stores, Technology, Top 100 RetailWayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience...
Freshii marketing exec talks tech, social media and Drake
Cherryh Cansler, , Blog, Featured, Branding, customer experience, Marketing, Networld Media Group, Remote Ordering, social mediaMelissa Gallagher, Freshii VP of marketing, chats about the variety of marketing techniques that the chain uses to get stand...
Leon’s Founder to reveal how Bruce Lee inspires his leadership strategy
ICX Admin, , Industry News, Branding, customer experience, Fast Casual Executive Summit, Networld Media Group, ResturantJohn Vincent, CEO and founder of Leon, will keynote this year's Fast Casual Executive Summit, Oct. 9-11 in Seattle.
Walmart tech incubator Store No 8 exploring VR
Judy Mottl, , Blog, Featured, Augmented Reality, Automated Retail / Vending, customer experience, eCommerce, Marketing, Networld Media Group, Online Retailing, Retail - GeneralWalmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As...
Could holograms be coming to a restaurant table near you?
Bradley Cooper, , Blog, Featured, 3D Digital Signage, Content, customer experience, Menu Boards, Networld Media Group, RestaurantsOne company is working to push menu boards into the future through a glasses-free augmented reality experience called HoloLamp,...
Sports venues could be the key to ‘smart cities’
Elliot Maras, , Blog, Featured, customer experience, Future Trends, Internet of Things, Networking / Connectivity, Networld Media Group, WirelessSports and entertainment venue experts agreed that smart cities technology will make the sporting and entertainment experience more seamless...
Stadium customer experience a win with digital signage
Bradley Cooper, , Blog, Featured, 3D Digital Signage, 4K Ultra HD, Advertising, customer experience, display technology, DOOH Advertising, Entertainment Venues, Networld Media Group, Outdoor SignageA sports arena is already an incredibly exciting place. With all that energy, how can digital signage contribute to...
CVS Health exec prescribes seamless experience for retail
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Marketing, Merchandising, Networld Media Group, Pharmacy/Drugstores, Retail - General, Specialty StoresCVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer...
Why retailers are clamoring for AI
Judy Mottl, , Blog, Featured, Augmented Reality, Networld Media Group, Robotics / AI, Specialty Stores, Technology, Top 100 RetailThree successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer...
2018 Kiosk Marketplace Census sees sunny outlook for self-service
Elliot Maras, , Blog, Featured, Banks / Financial, Bill Payment Kiosks, Commentary, Components, Future Trends, Interactive Touchscreen, Kiosk ROI, Manufacturers, Networld Media Group, Restaurants, retail, Retail Kiosks, Return on Investment, tablets, Trends / Statistics, vending kiosksThe 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into...
5G is coming, and bringing faster functionality with it
Elliot Maras, , Blog, Featured, Communications, Internet of Things, mobile payments, Networking / Connectivity, Networld Media Group5G promises to make it easier for businesses to access cloud technology, enabling faster development of both business and...
Walmart CEO says customer experience is a team sport
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, e-commerce, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Robotics / AI, Supply Chain, TechnologyWalmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot...
Freshii CEO, founder keynoting 2018 Restaurant Franchising and Innovation Summit
Cherryh Cansler, , Blog, Featured, 2018 Restaurant Franchising and Innovation Summit, customer experience, Digital Technology, Networld Media Group, restaurantFreshii CEO Matthew Corrin is keynoting the 2018 Restaurant Franchising and Innovation Summit. Early bird registration ends Friday.
Is keeping up with the Joneses on automation worth the headache?
Elliot Maras, , Blog, Featured, Bank Automation, customer experience, Manufacturers, mobile payments, Networld Media Group, retail, vending kiosksA session on the need to adopt automation in retail drew an overflow audience during the CES show in...
Levi’s refuses to act its age when it comes to CX
Judy Mottl, , Blog, Featured, Department Stores, eCommerce, Marketing, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Shopper Marketing, Technology, Topics: Customer ExperienceThe self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
Under Armour’s Christiana DiMattesa named Kiosk Marketplace Influencer of the Year
Elliot Maras, , Blog, Featured, customer experience, Kiosk Branding, Kiosk Design, Networld Media Group, Outdoor KiosksChrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a...
Get your nominations in for FastCasual Top 100
Cherryh Cansler, , Blog, Featured, customer experience, FastCasual Top 100, Networld Media GroupFastCasual is taking nominations for its 2018 list of Top 100 Movers & Shakers, which honors the brands...
3 keys to keeping your digital signage software affordable
Bradley Cooper, , Blog, Featured, 3D Digital Signage, 4K Ultra HD, Content, content management, customer experience, Networld Media Group, softwareIt can be difficult to save money on digital signage. By following these three tips, you can help ensure...
Chuck E. Cheese streamlines guest experience with self-service kiosks
Elliot Maras, , Blog, Featured, Custom Kiosks, customer experience, Kiosk Branding, Manufacturers, Networld Media Group, Restaurants, retail, Self-OrderingChuck E. Cheese is using gaming kiosks and food ordering kiosks to upsell customers and create a more enjoyable...
Did Amazon change the face of retail in 2017
Judy Mottl, , Blog, Featured, customer experience, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Payments, Retail - General, Self-Checkout, Supply Chain, Technology, Trends / StatisticsCustomer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply...
Fast casual CEOs offer a look ahead at trends for 2018, Part II
Cherryh Cansler, , Blog, Featured, customer experience, Digital Technology, Networld Media Group, Trends / StatisticsAn increased focus on delivery, the elevation of vegetarian and vegan concepts and finding ways to operate in smaller...
Retail experts offer up predictions for CX in 2018
Judy Mottl, , Blog, Featured, Assisted Selling, Augmented Reality, Consumer Behavior, CRM, customer experience, Digital Merchandising, eCommerce, in-store media, Marketing, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, retail analytics, Robotics / AI, Shopper Marketing, Stats and Facts, TechnologyWith the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends,...
Fast casual CEOs offer a look ahead at trends for 2018
Cherryh Cansler, , Blog, Featured, customer experience, Networld Media Group, Trends / StatisticsEditor's note: This is part 1 in a series of stories featuring industry predictions from fast casual leaders around...
3 tips for evaluating digital menu boards
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, Hardware, Installation / Integration, Menu Boards, Networld Media Group, Restaurants, softwareAll digital menu boards are not created equal. For this reason, it's essential for restaurants to evaluate their hardware,...
Entries needed for annual Mobile Retail App Comparison Guide
ICX Admin, , Industry News, customer experience, Mobile Wallet, Networld Media Group, SurveyMobile Payments Today is preparing its second annual Mobile Retail App Comparison Guide. This guide will be the definitive...
Star Wars video game controversy plays out key customer engagement lesson
Bradley Cooper, , Blog, Featured, customer experience, Digital Signage, Digital Technology, Gaming, Networld Media Group, public relations, social mediaEA Games faced a whirlwind of controversy when its fans discovered Darth Vader was a microtransaction in the game,...
Best Buy improves communication to boost CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Electronics, Rich Communication Services, Shopper Marketing, Technology, Top 100 RetailThe electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide...
Shanghai Starbucks Roastery offers a taste of AR
ICX Admin, , Blog, Featured, Augmented Reality, Coffee / Specialty Beverages, customer experience, Networld Media Group, Systems / TechnologyThe Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers,...
AT&T retail chief talks CX, debunks ‘retail apocalypse’
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Stats and Facts, TechnologyMichael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by...
Fast Casual Executive Summit takes over Nashville
ICX Admin, , Blog, Featured, customer experience, Events, FastCasual Executive Summit, Networld Media Group, restaurantAbout 500 leaders of the fast casual industry gathered in October in Nashville for the annual Fast Casual Executive...
Casino gaming emerging as kiosk testing ground
Elliot Maras, , Blog, Featured, Associations / Events, Commentary, customer experience, Manufacturers, Networld Media GroupBeyond its exciting growth potential, the gaming industry has clearly emerged as an innovation lab for kiosks in verticals...
Wow Bao offering a taste of self-service tech
Elliot Maras, , Blog, Featured, customer experience, Interactive Touchscreen, Networld Media Group, Restaurants, Self-OrderingAs the first licensee of Eatsa's self-service technology, Wow Bao's newest unit allows guests to pick up their orders...
How digital signage can boost customer dwell time at restaurants
Richard Ventura, , Blog, Featured, Advertising, customer experience, Menu Boards, NEC, Networld Media Group, Outdoor Signage, RestaurantsUse of digital signage in the restaurant space has been growing exponentially as operators realize the flexibility, marketing and...
Catering firm serves up customer satisfaction kiosks to boost feedback
Elliot Maras, , Blog, Featured, customer experience, Networld Media Group, software, Survey KiosksA customer satisfaction kiosk enables employers to get a fast and thorough sense of employee perception of the food...
KFC’s main marketing mastermind headlines Restaurant Franchising and Innovation Summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Chicken, customer experience, Marketing / Branding / Promotion, Networld Media Group, Restaurant Franchising & Innovation SummitTake a trip to marketing's wild side in April, when KFC Advertising Director George Felix headlines the Restaurant Franchising...
Kiosks help fast casual startup introduce menu: Part 2
Elliot Maras, , Blog, Featured, customer experience, Interactive Touchscreen, Networld Media Group, Restaurants, Self-OrderingLéa French Street Food has found that introducing self-serve kiosks as part of a restaurant launch can deliver a...
CEO says Target hitting the mark
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Networld Media Group, Omnichannel / Multichannel, Retail - General, Shopper Marketing, Store Design & Layout, Top 100 RetailOne almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live...
PNC deposits CX at the heart of PNC Pay
Will Hernandez, , Blog, Featured, Contactless / NFC, Customer Experierience, mobile banking, Mobile/Digital Wallet, Networld Media Group, Trends / StatisticsA new feature within the bank's mobile app is more about customer control than payments.
Drumstick-roll please: KFC exec to share secret (branding) recipe as keynote of Restaurant Franchising & Innovation Summit
Cherryh Cansler, , Blog, Featured, customer experience, Networld Media Group, Restaurant Franchising & Innovation Summit, ResturantGeorge Felix, director of advertising for KFC U.S., will keynote the Restaurant Franchising & Innovation Summit, April 9-11 in...
Harry & David pumps up brand experience to enhance CX
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, eCommerce, Gift Registry, Marketing, Merchandising, mobile payments, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, POS, Shopper Marketing, social media, Specialty Stores, TechnologyPremier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs...
Forward-thinking retailers know e-commerce doesn’t shortchange kiosks
Elliot Maras, , Blog, Featured, customer experience, Networld Media Group, retailEven with the commitment to e-commerce, forward-thinking retailers see a big future for self-serve kiosks. Kiosks are a proven...
‘I’m liking it’: Reviewing McDonald’s menu boards
Bradley Cooper, , Blog, Featured, Content, customer experience, display technology, Hardware, Menu Boards, Networld Media Group, RestaurantsRecently, I made a trip to the Golden Arches, not just to get a burger, but also to see...
Digital signage Q&A: Touchscreens
Bradley Cooper, , Blog, Featured, customer experience, display technology, Hardware, Interactive Touchscreen, Networld Media Group, retailOne way to boost customer involvement is to integrate touchscreens with your displays, but there are issues, however, dealing...
Millennials tell restaurants: More big discounts, less small talk
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Delivery, Equipment & Supplies, Fast Casual Executive Summit, Loyalty programs, Marketing / Branding / Promotion, Networld Media Group, Online Services, Self-Ordering KiosksOne of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick,...
Fast casuals say, ‘Don’t hesitate to offer mobile payments
Elliot Maras, , Blog, Featured, customer experience, Fast Casual Executive Summit, Networld Media Group, Online / Mobile / Social, Online Ordering, Systems / TechnologyWhile mobile orders represent a minority of orders, panelists said the ratio is shifting in their favor. A panel...
I’m lovin’ Italy: Golden arches launch McDelivery at the bus stop in Milan
Bradley Cooper, , Blog, Featured, customer experience, display technology, DOOH Advertising, Interactive Touchscreen, Networld Media Group, Outdoor Signage, RestaurantsMcDonald's transformed three bus shelters in Milan, Italy into interactive stores where customers can order via a touchscreen and...
Kiosks help fast casual startup introduce menu: Part I
Elliot Maras, , Blog, Featured, Bill Payment Kiosks, customer experience, Interactive Touchscreen, Manufacturers, Networld Media Group, Restaurants, Self-OrderingThe self-order kiosks enable customized orders, delivering higher tickets for this startup offering French street food.
Fast casual summit keynote: 5 seconds to leading amid change
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, customer experience, Fast Casual Executive Summit, Networld Media GroupBest-selling author and CNN commentator Mel Robbins tells fast casual leaders why they are likely just 5 seconds away...
3 keys to a successful restaurant digital signage recipe
Bradley Cooper, , Blog, Featured, customer experience, display technology, Distributors / Resellers, Hardware, Installation / Integration, Menu Boards, Networld Media Group, Outdoor Signage, RestaurantsMany restaurants are snatching up digital signage like candy, but there's still major challenges when addressing the logistics, user...
Neiman Marcus reaps customer experience, associate rewards via communication platform
Judy Mottl, , Blog, Featured, Assisted Selling, connectivity, Consumer Behavior, customer experience, Customer Service, Department Stores, Employee Training, in-store media, Marketing, Merchandising, Networld Media Group, POS, Retail - Apparel, Shopper Marketing, Specialty Stores, Technology, workforce managementThe luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but...
Help shape the future: Take part in the 2018 Digital Signage Future Trends Survey
Bradley Cooper, , Blog, Featured, 3D Digital Signage, Advertising, DigitalSignageToday, display technology, DOOH Advertising, Networld Media Group, Outdoor Signage, retail, Trends / StatisticsThe time has come for the 2018 Digital Signage Future Trends Report. Take the future trends survey to receive...
AI, VR checking into the mainstream in hospitality
Elliot Maras, , Blog, Featured, Association, customer experience, Future Trends, Hotels, Networld Media Group, RestaurantsResearch from Oracle Corporation presented at the Global Gaming Expo quantifies rising consumer acceptance of new technology in hotels...
1-800-Flowers.com dials up AI to help connect with customers
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Robotics / AI, Shopper Marketing, Specialty Stores, TechnologyThe online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always...
Fishing for attention with attract screens reels in customers
Bradley Cooper, , Blog, Featured, Advertising, Audience Measurement, Content, content management, customer experience, display technology, Hardware, Interactive Touchscreen, Networld Media Group, retail, softwareOne way retailers are luring in customers to their display or kiosk is by using digital signage attract screens.
Choosing digital signage software: Where to begin?
Bradley Cooper, , Blog, Featured, 3D Digital Signage, 4K Ultra HD, Content, content management, customer experience, Networld Media Group, softwareDigital signage seems simple, but choosing software can be a challenge. Where do you begin?
3 key ingredients for restaurant digital signage
Bradley Cooper, , Blog, Featured, Content, Distributors / Resellers, Hardware, Menu Boards, Networld Media Group, Outdoor Signage, RestaurantsMore restaurants than ever are embracing technologies ranging from kiosks to menu boards. I have learned a number of...
Luxury jeweler puts a ring on personal shopping experience
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Employee Training, in-store media, Interactive Touchscreen, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Shopper Marketing, Specialty Stores, TechnologyMonica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for...
Lazy digital signage content should be flushed down the drain
Bradley Cooper, , Blog, Featured, Content, customer experience, Networld Media Group, retailEarlier this week, I saw digital signage near a mall restroom with content I would have happily flushed down...
5 ways financial institutions can bank on CX
Suzanne Cluckey, , Blog, Featured, Associations / Conferences, Bank / Credit Union, Bank Customer Experience Summit, BCX Summit, Branch Transformation, Networld Media Group, Trends / StatisticsAt the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology...
Outdoor retailer Moosejaw digs into its customers’ experience’
Judy Mottl, , Blog, Featured, Consumer Behavior, CRM, customer experience, Customer Service, Department Stores, eCommerce, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, retail analytics, Specialty Stores, TechnologyThe Michigan-based retailer is capturing and analyzing customer-use data to get accurate insight on customer experience and boost customer...
C-Speak: How merchants can protect their business from growing CNP fraud
Suzanne Cluckey, , Blog, Featured, customer experience, Data Security, Networld Media Group, PCI Compliance, TechnologyMobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s...
Seven FIs and Fintech providers were recognized as the Best in Bank Customer Experience
ICX Admin, , Industry News, Banking/Financial, customer experience, Digital Technology, Networld Media GroupNetworld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. The awards...
Bodega backlash gives tech a black eye
Elliot Maras, , Blog, Featured, customer experience, Interactive Touchscreen, Networld Media Group, retail, Self-Checkout, vending kiosksHopefully, Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need...
Indie fast casual orders up self-service kiosks, Pt. II
Elliot Maras, , Blog, Featured, Customer Service / Experience, Equipment & Supplies, Networld Media Group, POS, Self-Ordering Kiosks, Systems / TechnologyThe co-founder of Flatbread Grill and an industry exec give advice on how to avoid headaches when deploying kiosks.
Russians ‘have it their way’ with Whoppercoin
Bradley Cooper, , Blog, Featured, Bitcoin, customer experience, Networld Media Group, Restaurants, Trends / StatisticsThe Burger King franchise in Russia has rolled out a loyalty program built around the 'Whoppercoin.' It's a cryptocurrency...
ICXA board member helps Hurricane Harvey relief efforts
Elliot Maras, , Blog, Featured, Networld Media Group, Repair/ServiceWhen Hurricane Harvey struck, digital innovation specialist Brandon Elliott immediately recognized the need to respond quickly since he knew...
Indie fast casual orders up self-service kiosks, Pt. I
Elliot Maras, , Blog, Featured, Bill Payment Kiosks, customer experience, Interactive Touchscreen, Networld Media Group, Restaurants, Self-Ordering, softwareThe kiosks have been an efficient way for customers to access the menu and nutrition information, in addition to...
CONNECT: Merchants looking to make mobile apps indispensable
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, In-App Payments, Loyalty programs, Networld Media Group, Restaurants, retail, Trends / StatisticsWhile most consumers have 30 or more apps on their smartphone, they're only using five to nine of them...
Dallas Fort Worth airport upgrades with digital signage, kiosks
ICX Admin, , Industry News, Charging Stations, customer experience, Digital Signage, Kiosks, Networld Media Group, TicketingThe Dallas Forth Worth International Airport has upgraded Terminal E with digital signage, charging stations, ticket kiosks and more....
Boost your digital signage reach with mobile integration
Bradley Cooper, , Blog, Featured, customer experience, Mobile Interactivity, Networld Media Group, retailRetailers looking to purchase digital signage often worry that the 50-inch display won't be a match for the cell...
5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit
Suzanne Cluckey, , Blog, Featured, ATMs, Bank Customer Experience Summit, Card Brands, Contactless / NFC, customer experience, EMV, HCE, mobile banking, Mobile/Digital Wallet, Networld Media Group, Trends / StatisticsAnd the sixth reason: "Change takes a much longer time coming than you think, and then it happens much...
CONNECT: Chatbots emerging as CX channel, but work remains
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, customer experience, Handsets / Devices, In-App Payments, Networld Media Group, POS, Restaurants, retailThere's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice...
Robotic bartenders making a splash in Las Vegas
Elliot Maras, , Blog, Featured, customer experience, Entertainment & Gaming, Interactive Touchscreen, Kiosk Enclosures, Manufacturers, Networld Media Group, retailTipsy Robot features a pair of robots that mimic dance moves as they serve up drinks. Patrons order their...
Will Amazon Go make cashiers and checkout lanes obsolete?
Will Hernandez, , Blog, Featured, CONNECT: The Mobile CX Summit, Contactless / NFC, In-App Payments, Networld Media Group, POSThat question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in...
Digital menu boards 101: Challenges, pitfalls and opportunities
Bradley Cooper, , Blog, Featured, customer experience, Menu Boards, Networld Media Group, RestaurantsMany restaurants are trading in dusty static boards for digital menu boards. It's obvious that menu boards are more...
Take part in the Kiosk Marketplace Census
Elliot Maras, , Blog, Featured, Commentary, Hardware, Manufacturers, Networld Media Group, Trends / StatisticsKiosk Marketplace is seeking help from its readers in publishing an annual report called the Kiosk Marketplace Census that...
What merchants should consider when deploying new technology
Will Hernandez, , Blog, Featured, customer experience, In-App Payments, Loyalty programs, Mobile Marketing, Networld Media Group, POS, Restaurants, The Mobile CX Summit, Trends / StatisticsAs retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or...
Fazoli’s ‘Comeback Kid’ shares turnaround story at London franchising summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Food & Beverage, Networld Media Group, Online / Mobile / Social"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when...
5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit
ICX Admin, , Industry News, Bank Customer Experience Summit, BCX Summit, customer experience, Event, Networld Media GroupDoug Stephens, one of the world’s foremost retail and consumer futurists, will deliver the opening keynote at the Bank...
Fintech companies investing in meaningful mobile experiences
Will Hernandez, , Blog, Featured, Bank Customer Experience Summit, customer experience, Loyalty programs, mobile banking, Networld Media Group, Trends / StatisticsBanks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative...
Self-service tech killing restaurant jobs? Not so fast
Elliot Maras, , Blog, Featured, ATMs, Commentary, customer experience, Human Resources, Kiosks, Networld Media Group, RestaurantsIn time, the consumer media will get tired of pursuing a story that isn’t a story. The real challenge...
Biometric ID keys new role for kiosks, Pt. III
Elliot Maras, , Blog, Featured, customer experience, Hardware, Manufacturers, Networld Media Group, software, Trends / StatisticsThe kiosk industry recognizes the benefits biometric technology provides, but manufacturers are looking for improvements in reliability, integration with...
Getting the right data at the right place, right time
Bradley Cooper, , Blog, Featured, customer experience, Hardware, ICX Summit, Networld Media Group, retailAmazon's success proves that those who understand their customers at a deep level will win. At a panel at...
Fast Casual Executive Summit Perfect Pitch finalists revealed
Cherryh Cansler, , Blog, Featured, customer experience, Fast Casual, Fast Casual Executive Summit, Networld Media GroupThe owners of Brazilian Bowl based in Lakeview, Illinois; Toronto's Street Shak Caribbean Kitchen and Capitol Melts, based in...
Restaurant kiosks not just for big chains anymore
Elliot Maras, , Blog, Featured, customer experience, Interactive Touchscreen, Manufacturers, Networld Media Group, Restaurants, Self-Checkout, Self-OrderingA Long Island, New York, fast casual restaurant has found self-order kiosks improve the customer experience and boost the...
Biometric ID keys new role for kiosks, Pt. II
Elliot Maras, , Blog, Featured, Airport Kiosks, customer experience, Future Trends, government, Hardware, Interactive Touchscreen, Networld Media Group, Transportation / TravelClear, a technology company authorized by the government to provide biometric identity screening at airports, has expanded to 23...
10 mistakes on the menu for restaurant mobile apps
ICX Admin, , Blog, Featured, customer experience, Networld Media Group, Online / Mobile / Social, Online Ordering, Systems / Technology, Trends / StatisticsBalance Grille's journey to find a working mobile app inspired its founders to create a list of 10 mistakes...
Biometric ID keys new role for kiosks, Pt. I
Elliot Maras, , Blog, Featured, Airport Kiosks, Future Trends, government, Hardware, Manufacturers, Networld Media Group, software, Tourism & Travel, Trends / StatisticsThe rapid expansion of biometric technology will create new opportunities for self-serve kiosks to play a bigger role in...
5 digital signage tactics to keep in mind
Bradley Cooper, , Blog, Featured, Advertising, Audience Measurement, Content, content management, customer experience, Networld Media Group, retailCompanies are focusing on delivering cross-channel experiences that truly draw in distracted customers. However, in order to improve customer...
ICXSummit: As AR, VR spread, will kiosks play a part?
Elliot Maras, , Blog, Featured, customer experience, Future Trends, ICX Summit, Networld Media Group, retailVR and AR will find a place in retail environments faster than in the homeowner market. But for this...
ICXSummit: Designing the store with digital in mind
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Digital Merchandising, display technology, eCommerce, ICX Summit, in-store media, Marketing, Networld Media Group, Omnichannel / Multichannel, retail, Shopper Marketing, Technology, Top 100 RetailDigital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the...
Subway cooks up fresh in-store experience
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Going Green, Menu Boards, Networld Media Group, Online / Mobile / Social, Restaurant Design / Layout, Self-Ordering KiosksThough so-called "brand refreshes" happen all the time among QSR chains, few concepts have taken the term, "refresh" as...
CONNECT Summit to tackle mobile technology’s impact on restaurants, retail
ICX Admin, , Industry News, customer experience, Mobile Technology, Networld Media Group, restaurant, Restaurant Strategy, Retail Strategy, Retail TechnologyNetworld Media Group's fourth annual CONNECT: The Mobile CX Summit will focus on mobile and digital strategies to increase...
Restaurant ‘Tech Talk’ shares tech hits and misses
Elliot Maras, , Blog, Featured, Customer Service / Experience, Food & Beverage, Franchising & Growth, Networld Media Group, Operations Management, Systems / Technology, Trade showCompanies need to do their research, and management has to be supportive for technology initiatives to succeed.
ICXSummit: Robots in the customer experience
Judy Mottl, , Blog, Featured, Associations / Events, CONNECT Mobile CX Summit, Consumer Behavior, customer experience, Customer Service, ICX Summit, in-store media, Marketing, Merchandising, Networld Media Group, retail analytics, TechnologyDigital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer...
The White Co. talks retail customer experience strategy
Judy Mottl, , Blog, Featured, Assisted Selling, customer experience, Customer Service, Department Stores, eCommerce, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Specialty Stores, TechnologyThe well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience...
McDonald’s says workers’ jobs safe from kiosks
Elliot Maras, , Blog, Featured, customer experience, Interactive Touchscreen, Networld Media Group, Restaurants, Retail KiosksCowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been...
ICXSummit: Getting employee buy-in for interactive CX tech
Elliot Maras, , Blog, Featured, customer experience, ICX Summit, Menu Boards, Networld Media Group, Restaurants, retailBrick and mortar retailers implementing interactive ordering options for customers need the full support of their employees for the...
ICXSummit: Mobile takes the stage
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, ICX Summit, Loyalty programs, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, TechnologyEvery retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with...
ICXSummit: The store as gathering place
Elliot Maras, , Blog, Featured, Banks / Financial, customer experience, ICX Summit, Networld Media GroupInteractive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.
ICXSummit: The millennial perspective
Elliot Maras, , Blog, Featured, Associations / Events, customer experience, Future Trends, ICX Summit, mobile payments, Networld Media Group, retail, Trends / StatisticsAttendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand...
ICXSummit: Data holds the key
Elliot Maras, , Blog, Featured, Associations / Events, customer experience, Digital Signage, ICX Summit, Interactive Touchscreen, Networld Media Group, retail, Retail Digital Media, Specialty StoresInteractive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying...
Interactive Customer Experience: Creating a personal journey
Elliot Maras, , Blog, Featured, customer experience, Digital Signage, display technology, Future Trends, Human Resources, Interactive Touchscreen, Manufacturers, Networld Media Group, retail, Retail Digital Media, Retail Digital Signage, Retail Kiosks, TradeshowsThe ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information...
Amazon’s Whole Foods play signals sea-change for brick and mortar
Elliot Maras, , Blog, Featured, Commentary, Custom Kiosks, customer experience, ICX Summit, Networld Media Group, Self-Checkout, Supermarkets & GroceryAmazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is...
Kiosk Marketplace defines a ‘self-serve kiosk’ to improve understanding
Elliot Maras, , Blog, Featured, Communications, customer experience, Kiosk, Networld Media Group, self-serviceKiosk Marketplace readers select a uniform definition of a self-serve kiosk. The definition will improve public understanding of self-serve...
2017 BCX awards competition last call for entries: Are you in?
Suzanne Cluckey, , Blog, Featured, ATM & Mobile Banking, Bank Customer Experience Summit, Networld Media GroupThrough Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose...
Digital signage at the pump: a consumer’s perspective
Bradley Cooper, , Blog, Featured, Content, customer experience, DOOH Advertising, Mobile Interactivity, Networld Media Group, Outdoor Signage, retailDigital signage at the pump can be a great boon for a gas station's business, but there are a...
Study: Restaurants offering trends that consumers don’t want
Cherryh Cansler, , Blog, Featured, customer experience, Networld Media Group, Operations ManagementMobile ordering, delivery services and the influence of social media have obviously changed the way consumers interact with restaurants,...
Kiosk providers scrambling to meet restaurant demand
Elliot Maras, , Blog, Featured, Custom Kiosks, customer experience, display technology, Future Trends, Hardware, Interactive Touchscreen, Kiosk Branding, Manufacturers, Networld Media Group, Restaurants, Self-Ordering, Tradeshows, Trends / StatisticsRestaurants are driving much of the kiosk industry's growth, including partnerships among kiosk providers and POS software specialists.
CONNECT Summit to tackle mobile technology’s impact on restaurants, retail
Will Hernandez, , Blog, Featured, CONNECT Mobile CX Summit, Contactless / NFC, customer experience, In-App Payments, Loyalty programs, Mobile Marketing, Networld Media Group, POS, Restaurants, retail, Trends / StatisticsJayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.
Big Apple takes the lead on menu labeling
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, customer experience, Health & Nutrition, Menu Boards, Networld Media GroupAs the song says, "making it" in New York has long been seen as the route to also making...
Five fast casual execs: ‘Change is coming’
S.A. Whitehead, , Blog, Featured, customer experience, Innovation, Networld Media Group, Operations ManagementThe sands are shifting almost daily and almost on every front: That's the verdict from five restaurant industry leaders...
Facebook Messenger chatbots prepping financial services, retailers for the future
Will Hernandez, , Blog, Featured, Handsets / Devices, In-App Payments, Money Transfer / P2P, Networld Media Group, POS, Restaurants, retail, Trends / StatisticsConsumers these days want to connect with their preferred brands at a moment's notice. This, in turn, has forced...
Infographic: $2.7B food truck industry on a roll
Elliot Maras, , Blog, Featured, Business Strategy and Profitability, customer experience, Food & Beverage, Food Trucks, Infographic, Networld Media Group, Trends / StatisticsFood Truck Operator offers a handy infographic to give food truck owners and suppliers an easy-to-grasp snapshot of the...
Put a straw in it: Beverages bulging bottom lines for foodservice
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, customer experience, Food & Beverage, Networld Media Group, Operations ManagementExecs from Coca-Cola Company, Krystal Company and S&D Coffee & Tea predict the year's coming beverage trends.
C-Speak: How Fazoli’s CEO keeps dishing out growth
ICXA, , Blog, Featured, customer experience, Networld Media Group, restaurant, trendsWhile Q2 has been a struggle for many fast casual brands, Fazoli's franchisees are experiencing nearly three times the...
It’s strange days for mobile payments
Will Hernandez, , Blog, Featured, Bank Customer Experience Summit, Contactless / NFC, customer experience, HCE, In-App Payments, Mobile/Digital Wallet, Networld Media Group, Trends / StatisticsWe've seen multiple studies over the past few months that conclude younger generations are aware of mobile payments, but...
What do execs from Pizza Hut UK, Freshii GB, Crepeaffaire, Farmstand and Caliburger have in common?
Cherryh Cansler, , Blog, Featured, customer experience, Franchising & Growth, Networld Media GroupAnswer: They are all speaking at this year's Restaurant Franchising & Innovation Summit, being held July 18-20 in London.
Digital, physical worlds collide at Amazon Books
Will Hernandez, , Blog, Featured, In-App Payments, mobile payments, Networld Media Group, POS, retail, Trends / StatisticsIf you want to see the potential future of retail, visit an Amazon bookstore.
KioskMarketplace.com publishes special report on self-service kiosks in restaurants
ICX Admin, , Industry News, customer experience, Kiosks, Networld Media Group, Restaurant Kiosks, self-serviceKioskMarketplace.com's latest report looks at the current state of the self-order kiosk market, what’s helping to drive adoption and...
FDA delays menu labeling another year
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, FDA, Legal Issues Customer Experience, Menu Labeling, Networld Media GroupIt's official: Menu labeling enforcement waits another year.
What’s your digital signage ROI?
Bradley Cooper, , Blog, Featured, Audience Measurement, display technology, Distributors / Resellers, Hardware, Installation / Integration, NEC Display, Networld Media Group, Trends / StatisticsIt can be easy to be dazzled by increasingly advanced displays, but in the end digital signage is a...
NYC Transit riding high with On the Go
Bradley Cooper, , Blog, Featured, Content, content management, customer experience, DOOH Advertising, Interactive Touchscreen, Networld Media Group, WayfindingThe NYC Transit has upgraded the passenger experience through digital signage kiosks. Paul Fleruranges, VP of corporate communications at...
Dairy Queen, Subway open up on digital signage lessons learned
Bradley Cooper, , Blog, Featured, Content, customer experience, display technology, Hardware, Menu Boards, Networld Media Group, RestaurantsWhen Subway and Dairy Queen set out to upgrade their locations with digital signage menu boards, they found the...
Crate & Barrel calls up mobile tech for seamless CX
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, Furniture and Fixtures, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, POS, Retail - General, Shopper Marketing, Specialty Stores, TechnologyUnderstanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top...
10 reasons to attend the 2017 ICX Summit
Christopher Hall, , Blog, Featured, customer experience, Digital Signage, display technology, Healthcare / Hospitals, Hotels, ICX Summit, Interactive Touchscreen, Internet of Things, Networld Media Group, Restaurants, retailThe Interactive Customer Experience (ICX) Summit covers the landscape from kiosks to digital signage to mobile and beyond to...
Micro market startup taking aim at Amazon Go
Elliot Maras, , Blog, Featured, Credit/Debit, customer experience, Employee Self-Service, Hardware, Interactive Touchscreen, Manufacturers, Networking / Connectivity, Networld Media Group, retail, software, vending kiosksA vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution...
ADA lawsuits looming over kiosk industry, Pt. I
Elliot Maras, , Blog, Featured, government, Hardware, Manufacturers, Networld Media Group, Restaurants, retail, Retail Kiosks, Transportation / Travel, vending kiosksBecause the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how...
Lowe’s innovation leader: ‘We live in an experiential world’
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, CRM, customer experience, Customer Service, Digital Merchandising, in-store media, Interactive Touchscreen, Internet of Things, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Shopper Marketing, TechnologyLowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to...
ICX Summit: Neuroscience, Millennials and measuring customer experience
ICX Admin, , Industry News, customer experience, ICX Summit, Networld Media GroupTop leaders in customer experience to speak on a range of topics about CX deployment trends and strategies at...
Networld Media Group launches website for food truck operators
ICX Admin, , Industry News, customer experience, FoodTruckOperator.com, Networld Media Group, Restaurant TechnologyFoodTruckOperator.com will provide market news, profiles of food truck owners and information on tools and technologies to help owners...
London’s LEON Co-founder to deliver Keynote at the Restaurant Franchising Innovation Summit
ICX Admin, , Industry News, customer experience, Digital Technology, Networld Media Group, RFIS SummitJohn Vincent, co-founder and CEO of LEON, will share his vision behind the brand known for serving fun, fresh...
ICX Summit: Neuroscience, millennials and measuring customer experience
Judy Mottl, , Blog, Featured, Associations / Events, Consumer Behavior, customer experience, Customer Service, Digital Signage, display technology, ICX Summit, in-store media, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Home Center, Store Design & Layout, TechnologyThe upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX...
McDonald’s dishes on digital menu boards
Bradley Cooper, , Blog, Featured, Content, content management, corporate communication, customer experience, display technology, Installation / Integration, Menu Boards, Networld Media Group, RestaurantsWhen McDonald's upgraded its digital menu boards, it ran into a number of challenges. Rich Cook, senior manager of...
IoT proving ROI in driving efficiencies, CX
Judy Mottl, , Blog, Featured, Assisted Selling, Automated Retail / Vending, customer experience, Customer Service, Internet of Things, Marketing, Merchandising, Networld Media Group, Retail - General, retail analytics, RFID Technology, ROI, Supermarkets & Grocery Stores, TechnologyRetailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost...
Digital signage delivering CX for Dunkin’ Donuts
Bradley Cooper, , Blog, Featured, Audience Measurement, customer experience, Networld Media Group, RestaurantsThe donut QSR changed things up by replacing static signs with digital signage. The goal was simple: Boost the...
3 hot take(out)s from this year’s Restaurant Franchising and Innovation Summit
Christopher Hall, , Blog, Featured, customer experience, cx, Networld Media Group, RestaurantsCheck out three hot takes from this year's Restaurant Franchising and Innovation Summit, which saw leaders from chains both...
It’s the same old song and dance for mobile payments adoption
Will Hernandez, , Blog, Featured, Contactless / NFC, HCE, Mobile/Digital Wallet, Networld Media Group, Restaurants, retail, Trends / StatisticsA recent field test from the Boston Fed's Payments Strategies group shows the shortcomings of today's market.
Improve digital product content to boost sales and CX
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, eCommerce, Marketing, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - General, Shopper Marketing, TechnologyToday's retailers are missing out on sales due to a poor digital product content strategy which not only results...
Identifying the millennial ‘tribes’
Bradley Cooper, , Blog, Featured, customer experience, Networld Media GroupMany articles make the mistake of stereotyping millennials either positively or negatively. Marketers using the term miss the mark....
Visa initiative puts spotlight on IoT
Will Hernandez, , Blog, Featured, Card Brands, customer experience, Handsets / Devices, Networld Media Group, POS, Trends / StatisticsThe Everywhere Initiative, which Visa first launched in 2015, lands in Europe for the first time, with a focus...
Daytona 500 revs up the customer experience with digital signage
Bradley Cooper, , Blog, Featured, 4K Ultra HD, Advertising, Audience Measurement, customer experience, DOOH Advertising, Entertainment Venues, Networld Media GroupFor NASCAR fans, the Daytona International Speedway in Florida is the top destination as home of the Daytona 500....
Changing kiosk tech opens up new verticals and apps, Pt. 2
Elliot Maras, , Blog, Featured, customer experience, Manufacturers, Networld Media Group, retail, Trends / StatisticsEvolving kiosk technology has accelerated innovation, creating more opportunities for kiosks to facilitate tasks for businesses and organizations. Part...
Blockchain innovation inspires rebranding of Virtual Currency Today
ICX Admin, , Industry News, Bitcoin, Blockchain, customer experience, financial, Networld Media Group, Virtual Currency TodayNetworld Media Group's Blockchain Tech News will cover industry developments and trends while serving as a forum for experts...
Changing kiosk tech opens up new verticals and apps, Pt. I
Elliot Maras, , Blog, Featured, customer experience, Healthcare / Hospitals, Human Resources, Manufacturers, Networld Media Group, softwareEvolving technology and declining costs create opportunities for kiosks to serve more markets. Industry leaders are keeping a close...
ICX Association head talks trends and goals for the future
Judy Mottl, , Blog, Featured, Associations / Events, customer experience, Digital Signage, ICX Summit, Internet of Things, Kiosks, Marketing, Networld Media Group, Omnichannel / Multichannel, Retail - General, Technology, Trends / StatisticsRetail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on...
Sorry, Mr. ‘Mad Money,’ but malls aren’t going anywhere
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Marketing, Networld Media Group, Omnichannel / Multichannel, Retail - General, Specialty Stores, Trends / StatisticsDuring his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been...
McDonald’s pins global growth on bringing the food to you
ICX Admin, , Industry News, Business Strategy and Profitability, Curbside, Customer Service / Experience, Drive-thru, Networld Media GroupMcDonald's is pinning its expansion planet-wide going forward largely on the many ways it can deliver food to its...
7-Eleven taking flight in boosting CX
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Loyalty programs, mobile payments, Mobile Retail, Networld Media Group, Retail - General7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up...
Sign language speaking kiosk translates into better CX
Elliot Maras, , Blog, Featured, ADA Compliance, customer experience, Interactive Touchscreen, Kiosk Design, Manufacturers, Networld Media Group, Restaurants, Retail Kiosks, Self-Ordering, softwareJuke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special...
Kohl’s CTO talks data and personalizing CX
Judy Mottl, , Blog, Featured, Augmented Reality, Consumer Behavior, customer experience, Customer Service, eCommerce, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Retail - Apparel, Retail - General, Supply Chain, TechnologyWhen it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer...
3 key reasons the smart set is heading to ICX Summit ’17
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Customer Service, ICX Summit, Internet of Things, Networld Media Group, Technology, Trends / StatisticsThe opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best...
Networld Media Group prepares launch of FoodTruckOperator.com
ICX Admin, , Industry News, customer experience, Food Trucks, Networld Media Group, Trends / StatisticsNetworld Media Group is launching a new digital property, FoodTruckOperator.com, on April 1, 2017; site to help operators grow...
ICX Association looks to ‘Elevate’ the state of customer experience with annual awards
ICX Admin, , Industry News, Content, customer experience, Digital Signage, Elevate Awards, Kiosk, mobile, Networld Media Group, self-serviceThe ICX Association issues call for entries for annual Elevate Awards; accepting submissions through March 15, 2017.
IoT, robots and virtual reality on the slate for ICX Summit 2017
Judy Mottl, , Blog, Featured, customer experience, ICX Summit, Internet of Things, Networld Media GroupThe annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features...
FastCasual accepting nominations for Top 100 Movers & Shakers
ICX Admin, , Industry News, customer experience, FastCasual, Networld Media Group, restaurant, Top 100Fast casual restaurant brands can nominate their businesses and industry executives for the FastCasual Top 100 Movers & Shakers,...
ICX Association launches new customer experience database, encourages brands to “Get on the Map”
Christopher Hall, , Blog, Featured, 2015 ICX Summit, Associations, customer experience, Events, ICX Association, ICXA Map, Networld Media GroupThe Interactive Customer Experience Association has released a new customer experience database and map that shows where the best...
Going global: Restaurant franchising summit adds European event
Cherryh Cansler, , Blog, Featured, customer experience, FastCasual, Networld Media Group, Technology, Trends/StatisticsThe annual summit, which explores how restaurant franchises can leverage innovation as a catalyst for expansion, brings together c-level...
Which Wich founder set to keynote Dallas restaurant summit
Cherryh Cansler, , Blog, Featured, customer experience, Franchising & Growth, Networld Media GroupWhich Wich Superior Sandwiches founder Jeff Sinelli will headline the annual Restaurant Franchising & Innovation Summit, March 28–30, 2017,...
Togo’s talks customer support best practices
ICX Admin, , Blog, Featured, Customer Service / Experience, Food Service, Networld Media GroupEnsuring all team members are on the same customer support page and that customer issues are addressed promptly and...
Networld Press website launched for WKU Research Foundation
ICX Admin, , Industry News, B2B, Custom Content, customer experience, digital media, Networld Media Group, Website DevelopmentThe new website, powered by Networld Press, serves as a cross-campus research showcase dedicated to the advancement of research...
2016 digital signage software comparison guide now available
Bradley Cooper, , Industry News, Digital Signage, ICXA Discount, NEC, Networld Media Group, Software Comparison GuideThe guide examines the key capabilities of 150 digital signage software products.
Financial services trailblazers honored at Bank CX Summit
ICX Admin, , Industry News, ATM, BCX Summit, customer experience, Mobile Technology, Networld Media GroupNetworld Media Group handed out awards to recognize four innovators in the ATM and mobile technology industries. The awards...
Amazon, Great Clips offer tips for best mobile CX
Judy Mottl, , Blog, Featured, CONNECT Mobile Innovation Summit, Consumer Behavior, customer experience, Customer Service, Marketing, mobile payments, Mobile Retail, Networld Media Group, Online Retailing, Retail - General, TechnologyWhen it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting...
5 hot takes from the CONNECT Mobile Innovation Summit
Will Hernandez, , Blog, Featured, CONNECT Mobile Innovation Summit, customer experience, Loyalty programs, mobile payments, Mobile Retail, Networld Media Group, restaurant, Trends / StatisticsNo matter which way you turn these days, mobile (or mobility) is at the center of most conversations for...
7 reasons to attend the Bank Customer Experience Summit this fall
ICX Admin, , Industry News, Cardless Cash, customer experience, Digital Banking, mobile payments, Networld Media Group, Omnichannel, Retail Banking, security, self-serviceBrian Read, head of retail banking at Umpqua Bank, will deliver the opening keynote at the Bank Customer Experience...
Retailers going mobile in big way, but no big payoff as yet
ICX Admin, , Industry News, customer experience, mobile payments, Networld Media Group, retailRetailers going mobile in big way, but no big payoff as yet
CONNECT Summit Set to Dive into Mobile’s Impact on Restaurants, Retail
ICX Admin, , Industry News, CONNECT Summit, customer experience, Mobile Experience, Mobile Technology, Networld Media Group, restaurant, retailPokémon Go's recent viral success has given executives from various industries a blueprint for how to create a mobile...
Call for entries: Bank Customer Experience tech awards
ICX Admin, , Blog, Featured, Associations / Conferences, ATM & Mobile Banking, ATM Innovation, Bank Customer Experience Summit, mobile payments, Networld Media GroupNetworld Media Group is accepting entries for awards to be presented in conjunction with the Bank Customer Experience Summit...
ICX Association honors the best and brightest at the 2016 Elevate Awards
Christopher Hall, , Blog, Featured, customer experience, Digital Signage, Elevate Awards, Innovation, Innovative Technology, Intel, Interactive Technology, Kiosks, Networld Media Group, Omnivex, Reality Interactive, Shikatani LacroixThe Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards
Pizza Hut, Kroger digital leaders delivering keynotes at CONNECT
ICX Admin, , Industry News, Digital Disruption, Digital Technology, Mobile Disruption, Mobile Innovation, Mobile Technology, Networld Media GroupTop digital leaders to discuss mobile and digital disruption at Networld Media Group's CONNECT Mobile Innovation Summit in Chicago...
Retail Customer Experience releases 2016 Top 100 Report
ICX Admin, , Industry News, customer experience, Networld Media Group, retail, Retail Customer Experience, Top 100Networld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
MarketResponse International reveals adaptive customer experience opportunities at the ICXA Symposium
ICX Admin, , Industry News, Brand Research, customer experience, Networld Media Group, retail, Shopper Understanding, ShoppingNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
Bank Customer Experience Summit slated for September
ICX Admin, , Industry News, Bank CX, Bank Technology, Branch Transformation, customer experience, mobile payments, Networld Media Group, self-service, SummitNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
ICX Association featured at InfoComm Connections in New York
ICX Admin, , Industry News, Comqi, customer experience, digital deployments, digital media, ICX Association, Networld Media GroupNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
ICX Association kicks-off symposium series in Atlanta
ICX Admin, , Industry News, Customer Experince, ICX Symposium, Intel, Networking, Networld Media Group, Shikatani LacroixNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
Networld Media Group announces new Restaurant Franchising & Innovation Summit
Diana Sexson, , Industry News, customer experience, Networld Media Group, POS, restaurant, TechnologyNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
Financial services trailblazers honored at ATM & Mobile Innovation Summit
ICX Admin, , Industry News, ATM, mobile banking, Mobile Innovation, mobile payments, Networld Media GroupNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
ICX Association launches the ICX Symposium series
ICX Admin, , Industry News, B2C brands, customer experience, ICX Association, ICXA Symposium Series, Networking, Networld Media GroupNetworld Media Group is a leading business-to-business media communications company that provides news and information on a variety of...
ICX Association Honors Outstanding Use of Tech in CX
ICX Admin, , Industry News, AllureChristie, ICX Association, ICX Association Excellence Awards, ICX Summit, ICXA, Networld Media GroupOn Monday evening, the Interactive Customer Experience (ICX) Association handed out their 2015 ICX Association Excellence Awards to 14...