With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing...
Author Archive for: Shelly Whitehead
Golden Arches spending big on ICX tech remodel
S.A. Whitehead, , Blog, Featured, Burger/Steak/BBQ, Business Strategy and Profitability, Chicken, Credit/Cashless, Curbside, Customer Service / Experience, Digital Signage, display technology, Equipment & Supplies, Interior Décor, Menu Boards, mobile payments, Networld Media Group, Self-Ordering KiosksMcDonald's Corporation is spending $6 billion to revamp more than 6,000 stores throughout the U.S. in hopes of transforming...
Taco Bell adds 125 NYC Cantina, urban in-line restaurants by 2022
S.A. Whitehead, , Industry News, Business Strategy and Profitability, Customer Experinece, cx, Delivery, Networld Media GroupTaco Bell is ringing in a much bigger presence in the Big Apple. In the past year, the chain...
Keys to the blockchain for QSRs
S.A. Whitehead, , Blog, Featured, Blockchain, Business Strategy and Profitability, Credit/Cashless, Customer Service / Experience, Digital Signage, display technology, Loyalty programs, Networld Media Group, Online / Mobile / Social, PCI Compliance, POS, Systems / TechnologyThe blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could...
Coca-Cola exec talks tapping into customers of all ages
S.A. Whitehead, , Blog, Featured, Coffee / Specialty Beverages, customer experience, cx, Digital Technology, Networld Media Group, Trends / StatisticsGwen Brannon, Coca-Cola's director of guest insights & analytics, shares how the brand digitally engages with Baby Boomers, Generation...
KFC’s main marketing mastermind headlines Restaurant Franchising and Innovation Summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Chicken, customer experience, Marketing / Branding / Promotion, Networld Media Group, Restaurant Franchising & Innovation SummitTake a trip to marketing's wild side in April, when KFC Advertising Director George Felix headlines the Restaurant Franchising...
Fast casual CEOs predict industry changes, trends
S.A. Whitehead, , Blog, Featured, customer experience, Digital Technology, Networld Meida Group, restaurant, trendsThis year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful...
Millennials tell restaurants: More big discounts, less small talk
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Delivery, Equipment & Supplies, Fast Casual Executive Summit, Loyalty programs, Marketing / Branding / Promotion, Networld Media Group, Online Services, Self-Ordering KiosksOne of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick,...
Fast casual summit keynote: 5 seconds to leading amid change
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, customer experience, Fast Casual Executive Summit, Networld Media GroupBest-selling author and CNN commentator Mel Robbins tells fast casual leaders why they are likely just 5 seconds away...
Fazoli’s ‘Comeback Kid’ shares turnaround story at London franchising summit
S.A. Whitehead, , Blog, Featured, Business Strategy and Profitability, Customer Service / Experience, Food & Beverage, Networld Media Group, Online / Mobile / Social"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when...