Sean Kennedy, president of Cowboy Chicken, and Brian Anderson, Technology Director for Modern Market, shared insight and tips on...
Author Archive for: Judy.Mottl
Fast casual brands putting digital training on the menu
Judy Mottl, , Blog, Featured, Business Strategy and Profitability, Communications, Fast Casual Executive Summit, Food Safety, Safety, Staffing & TrainingFast casual brands are embracing digital training for a slew of reasons and was a focal topic during the...
Associate training sews up stronger CX for retailer
Judy Mottl, , Blog, Featured, customer experience, Employee Training, Marketing, Merchandising, Networld Media Group, Specialty Stores, workforce managementQuality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and...
Automate the back end to boost your front-end CX
Judy Mottl, , Blog, Featured, Automated Retail / Vending, customer experience, Networld Media Group, POS, TechnologyGaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.
How to create a winning small-retail customer experience
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, Loyalty programs, Marketing, Merchandising, Networld Media Group, Omnichannel / Multichannel, Retail - Apparel, Retail - General, social mediaSmall to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega...
Caliburger, Microsoft Retail, Sleep Number share CX insights
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Department Stores, eCommerce, ICX Summit, Networld Media Group, Omnichannel / Multichannel, Online Retailing, Technology, Top 100 RetailMicrosoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing...
Is Amazon Prime Day becoming the new ‘Black Friday’?
Judy Mottl, , Blog, Featured, Consumer Behavior, customer experience, eCommerce, Loyalty programs, Marketing, Networld Media Group, Online Retailing, Shopper Marketing, Top 100 RetailAs Amazon Prime Day flooded the retail landscape with deals, competing retailers launched their own unique sales to tap...
RCE Top 100: Amazon still on top, Costco edges out Target
Judy Mottl, , Blog, Featured, customer experience, Customer Service, Networld Media Group, Technology, Top 100 RetailThis year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the...
ICXSummit: Customer experience taking the helm at Carnival Cruise
Judy Mottl, , Blog, Featured, Assisted Selling, Consumer Behavior, customer experience, Customer Service, Digital Merchandising, ICX Summit, in-store media, Marketing, Merchandising, Mobile Retail, Networld Media Group, Omnichannel / Multichannel, Point-of-Purchase / POP, TechnologyJohn Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote...
ICXSummit: Taco Bell offers inside look at digital transformation innovating customer experience
Judy Mottl, , Blog, Featured, Foodservice, customer experience, Digital, Kiosks, taco bell, TransformationWhat Taco Bell does best is tacos, but it's also been deploying interactive customer experiences as well, especially during...