In 1977, the first interactive kiosk debuted at the University of Illinois at Urbana-Champaign. More than 40 years later,...
A History of Digital Signage
ICXA, , Free Downloads, White Paper, customer experience, cx, Digital Signage, Digital Technology, SkykitDigital signage is a powerful technology, and you may have been involved with it for years, but do you...
Costco edges out Target in Retail Customer Experience’s 2018 Top 100 report
ICXA, , Industry News, customer experience, cx, Networld Media Group, retail, Retail Customer Experience, Top 100RetailCustomerExperience.com has released its annual Top 100 report recognizing the industry leaders of customer experience. The free report, sponsored...
MTA Arts & Design new media call for artists
ICXA, , Industry News, customer experience, cx, TransportationThe award-winning Digital Arts program administered by MTA Arts & Design has extended its call for artists to July...
P.F. Chang’s is celebrating 25 years with 25 days of P.F. Chang’s and one trip across the globe
ICXA, , Industry News, customer experience, cx, restaurantP.F. Chang’s introduced Americans to its made-from-scratch Asian cuisine in 1993. Twenty-five years later, the company has more than...
H-E-B announces delivery of beer and wine in under an hour via Favor
ICXA, , Industry News, customer experience, cx, Grocery, Home Delivery, retailH-E-B announced that Favor will now offer beer and wine delivery throughout Texas, exclusively from H-E-B stores. Beginning Friday,...
Siri, Alexa, now Erica; BofA’s AI-driven Erica assistant hits 1M uses
Will Hernandez, , Blog, Featured, AI, Banking, customer experience, Customer Service, virtual assistantThe bank recently announced 1 million mobile banking users have accessed its AI-driven virtual assistant's features to search for...
ICXSummit: Taco Bell offers inside look at digital transformation innovating customer experience
Judy Mottl, , Blog, Featured, Foodservice, customer experience, Digital, Kiosks, taco bell, TransformationWhat Taco Bell does best is tacos, but it's also been deploying interactive customer experiences as well, especially during...
BD’s Mongolian BBQ co-founder delivering keynote at Restaurant Franchising & Innovation Summit-London
ICXA, , Blog, Featured, Foodservice, Fast Casual, Franchising, Innovation, restaurantKirby to discuss vision for growing brand and its sister concept — Chow Asian Kitchen — as well as...