One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick,...
The 3/30/3 rule: Start with engagement
ICXA, , Blog, Featured, customer engagement, Digital Technology, Kiosk, Public Computing, self-service, ZiveloFor public computing solutions like kiosks, digital engagement is different. Although kiosks have interactive displays and computer processors to...
Fast casuals say, ‘Don’t hesitate to offer mobile payments
Elliot Maras, , Blog, Featured, customer experience, Fast Casual Executive Summit, Networld Media Group, Online / Mobile / Social, Online Ordering, Systems / TechnologyWhile mobile orders represent a minority of orders, panelists said the ratio is shifting in their favor. A panel...
I’m lovin’ Italy: Golden arches launch McDelivery at the bus stop in Milan
Bradley Cooper, , Blog, Featured, customer experience, display technology, DOOH Advertising, Interactive Touchscreen, Networld Media Group, Outdoor Signage, RestaurantsMcDonald's transformed three bus shelters in Milan, Italy into interactive stores where customers can order via a touchscreen and...