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“In The Home Depot case, the criminals didn’t attack the POS. They broke in through the HVAC system,” said Terrence Devereux, a senior Trusted Advisor for Wincor Nixdorf Software, during a recent phone call.

Likewise, in the Target data breach, thieves didn’t score a direct hit on the company’s checkout system. They came in through its refrigeration units.

That’s how cyber-crime works now — against retailers and banks, government agencies, physicians’ offices and any other organization that collects and holds consumer data.

And now that financial institutions are providing “BYOD” mobile services for their customers, there are limitless ways that cyber-criminals can attempt to compromise them via malware in apps, texts, emails and more.

On May 10, Devereux will share some of the experience and insights he’s gained over years of working to understand and counteract cyber-thieves and their methods.

In a 60-minute live webinar, “Security and the Internet of Things in a self-service banking environment,” sponsored by Wincor Nixdorf and hosted by ATM Marketplace, Devereux will address existing and emerging threats in digital banking, as well as ways to neutralize the dangers they present.

In this rapidly evolving space, touch points are increasingly connected, which is making digital banking channels increasingly attractive to bank customers with mobile lifestyles — and to cyber-criminals looking to empty those customers’ bank accounts.

As Devereux and other security experts have been explaining for years, perpetrators of cyber-crime know to look for the weakest link in the security chain for easy access to a treasure chest of consumer data.

Almost always, the weak link they find is a human being, whether it be the employee who assumes he is responding to a legitimate vendor request or a consumer who assumes she is installing a perfectly secure app from Google Play on her smartphone.

The problem is that it can be almost impossible for even the most intelligent digital device user to tell the difference between what’s bona fide and what’s bound to cause a headache of epic proportions.

As Devereux observes, criminals in cyberspace do not sport a telltale black mask, striped shirt and bag of valuables slung over one shoulder. Usually, they look just as harmless and normal as anybody online.

During the one-hour webinar, he will describe how both internal and external data control systems are becoming inextricably linked in order to provide greater convenience for the customer  — and greater competitiveness and cost-efficiency for the financial institution.

Devereux will explain why FIs that wish to remain viable have no choice but to provide the connectedness consumers demand. And what it means to create a complex omnichannel consumer experience while maintaining the security and safety that generations of bankers have worked to ensure that customers may take completely for granted.

Additionally, he will demonstrate how all of this work can be undermined by an unwitting customer using a compromised mobile device.

And finally, he will help participants understand how they can take steps toward prevention and intervention to ensure convenience and security in spite of the efforts of cyber-criminals.

Register for the free one-hour webinar, “Security and the Internet of Things in a self-service banking environment.”

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